Onome Igbeyi - EMR Implementation Specialist/Epic Go-live Consultant - Multiple Health Systems

Summary

Epic Beaker (AP/CP) workflow specialist with hands-on experience supporting implementation, testing, and production support across complex healthcare environments. Skilled in workflow analysis, system validation, and collaborating with application analysts to support build, configuration, and optimization initiatives. Proven ability to troubleshoot system issues, improve workflow efficiency, and support scalable clinical solutions. Positioned to transition into a certified Epic Application Analyst role with a focus on design, build, and system optimization. Experience supporting Epic implementations across large health systems including NYU Langone, UPMC, and Intermountain Health.

Professional specializing in workflow optimization and process improvement. Proven track record in streamlining operations and enhancing productivity through strategic initiatives. Emphasizes team collaboration and adaptability to changing needs. Known for analytical problem-solving and effective communication skills.

Overview

6

years of professional experience

1

Certification

Work History

Epic Go-Live Readiness & Workflow Specialist | Beaker AP/CP | LIS WORKFLOW SPECIALIST

Multiple Health Systems

Nationwide

01.2020 - Current

Supported Epic go-live readiness activities including workflow validation, Day-in-the-Life scenarios, and end-user preparedness
Supported Epic Beaker (AP/CP) workflows across 30+ implementations and production environments, ensuring alignment between clinical operations and system functionality
Collaborated with application analysts to support workflow design, system build, and configuration validation, contributing to successful implementations and system enhancements
Participated in User Acceptance Testing (UAT), workflow validation, and defect resolution, ensuring system readiness and production stability
Analyzed and resolved complex system and workflow issues, improving data accuracy, system performance, and operational efficiency
Managed incident and request workflows using ServiceNow, performing triage, root cause analysis, and resolution in alignment with SLA requirements
Partnered with clinical, IT, and operational teams to gather requirements and translate workflows into system improvements and optimization initiatives
Supported change management and upgrade processes, assisting with implementation of system updates, enhancements, and ongoing optimization efforts
Provided real-time support during go-live events, resolving 20+ incidents daily while maintaining workflow stability across lab operations
Contributed to system stabilization efforts post-go-live, reducing workflow disruptions and improving end-user adoption across multiple sites
Developed documentation, tip sheets, and knowledge base content to support end-user adoption and ongoing system support
Coordinated training logistics, enrollment tracking, and communication across multidisciplinary teams
Developed and maintained documentation including user guides, tip sheets, and readiness tracking tools
Facilitated stakeholder meetings, provided project updates, and ensured alignment across clinical, IT, and operational teams
Tracked issues, escalated risks, and supported resolution to maintain go-live timelines
Delivered at-the-elbow support during go-live, ensuring smooth workflow adoption and minimal disruption
Managed high-volume support environments, resolving 20+ issues daily during critical go-live phases

Education

Bachelor of Arts - Linguistics

University of Benin

Overseas

11-2010

Skills

Epic & LIS Systems: Epic Beaker (AP/CP)

Orders

Specimen Collection

Resulting

Blood Bank Workflows

Application Analysis & Optimization: Workflow Design Support

System Configuration Validation

Requirements Translation

Data Flow Analysis

HL7 (Basic)

Testing & Implementation: UAT Support

Workflow Validation

Defect Identification

Go-Live Support

System Optimization

Application Development & Support: Build & Configuration Collaboration

Change Management Support

System Enhancements

Upgrade Support

Incident & Problem Management: ServiceNow (CSA)

Ticket Triage

Root Cause Analysis

SLA Management

Production Support

Collaboration & Communication: Cross-Functional Collaboration

Stakeholder Engagement

End-User Training

Business process improvement

User acceptance testing

Workflow Analysis

Cross-functional coordination

Problem-solving abilities

Attention to detail

Accomplishments

· Resolved high-volume go-live incidents (20+ tickets/day), improving issue turnaround time and stabilizing laboratory workflows during critical deployment phases

· Identified and escalated workflow and build gaps (e.g., specimen expiration rules, turnaround time discrepancies), contributing to system corrections aligned with lab policy and reducing duplicate orders

· Improved end-user adoption and efficiency by developing targeted tip sheets and real-time training, reducing repeat support requests across lab and clinical teams

· Supported User Acceptance Testing (UAT) and workflow validation, identifying critical defects prior to release and preventing downstream operational disruptions

· Streamlined incident documentation and reporting (ServiceNow + EOD reports), enhancing visibility into system issues, trends, and resolution timelines for leadership

· Acted as a key liaison between Lab Operations, Nursing, and IT teams, accelerating issue resolution and improving communication across departments

· Reinforced Epic-first workflows across resistant user groups, increasing compliance with standardized processes and improving data accuracy

· Contributed to workflow optimization initiatives, reducing inefficiencies in specimen collection, labeling, and resulting processes

· Supported blood bank workflows (SafeTrace integration awareness), ensuring accurate product handling and resolving end-user issues during go-live

· Consistently recognized for minimal ramp-up time and ability to operate at SME level in high-pressure, fast-paced healthcare environ