ONOME TILA
Aubrey,TX
Summary
Results-driven financial systems specialist with 9+ years of experience in enterprise application support, financial data management, and compliance operations. Proven expertise in managing mission-critical financial applications, ensuring 99.5% system uptime, and optimizing payment workflows. Strong background in SAP Concur financial systems, cross-functional collaboration, and process improvement.
Overview
10
10
years of professional experience
Work History
Project Lead, Application Support
HCL TECHNOLOGIES
07.2022 - Current
- Provide L1 support for enterprise applications serving 5,000+ users globally
- Reduced average incident resolution time from 4 hours to 90 minutes through process optimization and workflow improvements
- Collaborate with international development teams to identify and resolve application defects and performance issues
- Maintain 99.5% application uptime through proactive monitoring, preventive maintenance, and real-time issue resolution
- Created comprehensive troubleshooting documentation and standard operating procedures, reducing escalations by 30%
- Led application upgrade projects ensuring zero-downtime transitions and seamless user experience
SAP Concur Analyst
GAINWELL TECHNOLOGIES
11.2019 - 06.2022
- Managed daily administration of SAP Concur financial systems, including payment processing workflows and interface error resolution
- Ensured uninterrupted data flow for accurate account reconciliation by troubleshooting and resolving system integration issues
- Collaborated closely with finance teams to reconcile payment data with accounting systems, maintaining accuracy and consistency of financial records
- Participated in evaluation and selection of new Concur modules, enhancing payment system functionality and optimizing financial data management efficiency
- Maintained compliance with financial regulations and internal audit requirements
SAP Concur Functional Lead
ALCON
03.2015 - 10.2019
- Configured SAP Concur Travel & Expense systems, including expense types, approval workflows, and integrations with global finance systems
- Ensured accurate payment data capture for seamless account reconciliation across multiple currencies and business units
- Continuously analyzed and optimized payment and expense processes, implementing improvements that enhanced efficiency, compliance, and cost savings
- Developed and executed comprehensive test plans and conducted User Acceptance Testing (UAT) to validate payment system functionality
- Maintained financial data integrity and compliance with international accounting standards
Education
Master of Science -
Texas Woman's University
Denton, TX05.2017
Bachelor of Science - undefined
Babcock University
06.2011
Skills
- Financial Systems Management: SAP Concur, Enterprise Financial Applications
- Payment Processing: Interface troubleshooting, Account reconciliation, Financial data integrity
- Compliance & Risk Management: Regulatory compliance, Workflow management, Process optimization
- Technical Skills: Database administration, System integration, Solution design
- Global Operations: Cross-functional collaboration, Identity Access Management
- Process Improvement: Reduced resolution times by 60%, Enhanced system efficiency by 30%
Accomplishments
- 40% reduction in system downtime through proactive monitoring and preventive maintenance
- 99.5% application uptime maintained across multiple enterprise systems
- 30% reduction in escalations through comprehensive documentation and process improvement
- 60% improvement in incident resolution time through workflow optimization
- Successfully led multiple system upgrade projects with zero-downtime implementations
Hobbies and Interests
International Business Operations, Financial Technology Innovation, Process Optimization and Efficiency Improvement
Timeline
Project Lead, Application Support
HCL TECHNOLOGIES
07.2022 - Current
SAP Concur Analyst
GAINWELL TECHNOLOGIES
11.2019 - 06.2022
SAP Concur Functional Lead
ALCON
03.2015 - 10.2019
Bachelor of Science - undefined
Babcock University
Master of Science -
Texas Woman's University
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