Onorata Kasiano
Tempe,AZ
Summary
Dynamic and compassionate professional with extensive experience at Arizona State Hospital, excelling in roles that demand exceptional customer service and office administration. Demonstrated ability to maintain confidentiality, manage data with precision, and provide crisis intervention, showcasing a blend of empathy and organizational skills. Achieved significant improvements in patient care and operational efficiency.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Arizona State Hospital
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Cross trained both on floor as tech and in staffing office
Behavioral Health Technician
Arizona State Hospital
08.2022 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Elderly Caregiver
Shadow Mountain
02.2022 - 08.2022
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
Education
High School Diploma -
Manatee High School
Bradenton, FL06-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Documentation and recordkeeping
Timeline
Administrative Assistant
Arizona State Hospital
10.2024 - Current
Behavioral Health Technician
Arizona State Hospital
08.2022 - Current
Elderly Caregiver
Shadow Mountain
02.2022 - 08.2022
High School Diploma -
Manatee High School
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