Olivia Salas
Peoria,AZ
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
10
10
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
11.2022 - Current
- Established relationships with patients to grow and maintain trust of patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Located, checked in, and pulled medical records for patient appointments.
- Coordinated patient check-in, check-out and directed patients to appropriate scheduler and financial assistant.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Barre Instructor/Mentor Leader
Barre3
03.2022 - Current
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Led weekly classes for up to 24 individuals with consistent participation and positive feedback.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Social Media Manager
Barre3
03.2022 - Current
- Increased client engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Cultivated strong corporate image and identity with clear branding.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Reverse Mortgage Specialist
V.I.P Mortgage Inc.
01.2021 - 11.2022
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Bar Manager
Umami Sushi & Bar
03.2021 - 03.2022
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Store Manager/Designer
RSSA Home Improvement
11.2015 - 03.2021
- Responsible for store’s daily operations, high-volume customer service, profit loss management, and setting/monitoring/driving sales goals.
- Responsible for daily and monthly administrative reports.
- Assisted in doubling store sales within 12 months from $1.7M to $3.4M.
- Traveled extensively to customer sites to better understand project requirements and discuss potential technical constraints.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Onboarded new employees with training and new hire documentation.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed space planning concepts, color palette selections and textile presentations.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
Bar Manager
Stadium Tavern
01.2018 - 11.2020
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Medical Office Manager
Cosmetic Surgery And Laser Center
01.2016 - 12.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Assistant Manager
Bloomingdale's
01.2014 - 12.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
GED -
Maricopa Community Colleges - Glendale Community College
Glendale, AZBachelor of Science - Biology
Arizona State University
Peoria, AZ05.2024
Cosmetology Education
Career Academy Of Beauty
Garden Grove, CA08.2015
High School Diploma -
Fullerton Union High School
Fullerton, CA06.2013
Skills
- Strategic planning
- Staff Management
- Coaching and mentoring
- Schedule optimization
- Bilingual Spanish
- Problem-solving
- Medical terminology knowledge
Timeline
Desk Operations Specialist
Mayo Clinic
11.2022 - Current
Barre Instructor/Mentor Leader
Barre3
03.2022 - Current
Social Media Manager
Barre3
03.2022 - Current
Bar Manager
Umami Sushi & Bar
03.2021 - 03.2022
Reverse Mortgage Specialist
V.I.P Mortgage Inc.
01.2021 - 11.2022
Bar Manager
Stadium Tavern
01.2018 - 11.2020
Medical Office Manager
Cosmetic Surgery And Laser Center
01.2016 - 12.2019
Store Manager/Designer
RSSA Home Improvement
11.2015 - 03.2021
Assistant Manager
Bloomingdale's
01.2014 - 12.2016
GED -
Maricopa Community Colleges - Glendale Community College
Bachelor of Science - Biology
Arizona State University
Cosmetology Education
Career Academy Of Beauty
High School Diploma -
Fullerton Union High School
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