Ontania Daughtry
Durham,NC
Summary
I’m eager to learn and I thrive under pressure
Overview
5
5
years of professional experience
Work History
Administrative Manager
Urban Ministry
08.2022 - Current
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Lead CSR
Trial Card
03.2022 - Current
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Merchandise Manager
Five Below
03.2019 - 03.2022
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Drove revenue growth by implementing targeted promotional campaigns aligned with market demands.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Associate Of General Studies -
GreenRun High
Virginia Beach, VA06.2004
Skills
- Office Administration
- Data Management
- Facility Maintenance
- Team Collaboration
- HR Support
- Training and coaching
- Budget Planning
- Schedule Management
- Recordkeeping and Reporting
- Proposal Writing
- Policy and procedure modification
- Records and Database Management
- Document Control
- Travel Arrangements
- Accounting Procedures
- Organization and Multitasking
- Administrative background
- Microsoft Office Suite
- Data Entry
- Documentation and control
- Electronic Filing Systems
- Administrative Support
- Budgeting and Expense Monitoring
- Time Management
- Payroll Control
- Hiring and Terminations
- Bookkeeping
- Payroll and budgeting
- Staff Scheduling
- Expense Reporting
- Scheduling
- Office Supervision
- Attention to Detail
- Employee Onboarding
- Quickbooks
- Payroll Oversight
- Records Management
- Database Administration
- Business Administration
- Staff Management
- Training and Orientation
Timeline
Administrative Manager
Urban Ministry
08.2022 - Current
Lead CSR
Trial Card
03.2022 - Current
Merchandise Manager
Five Below
03.2019 - 03.2022
Associate Of General Studies -
GreenRun High
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