Hi, I’m
Ontaria Orr
Customer Service
Broken Bow,NE
Summary
Driven professional with a proven track record in elderly care and customer service, notably at Quality Senior Villages. Excelled in compassionate communication and time management, enhancing client quality of life and streamlining operations. Achieved increased customer satisfaction through empathetic engagement and efficient problem-solving. Demonstrates strong ethics and a commitment to excellence in all endeavors.
Overview
4
years of professional experience
Work History
Quality Senior Villages
Caregiver
05.2024 - Current
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry.
- Assisted with dressing guidance, grooming, meal preparation.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Broken Bow Public Schools
Paraprofessional
09.2023 - Current
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
CobbleStone Hotel And Suits
Housekeeper
09.2021 - 07.2024
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
BrookeStone Veiw
Culinary Assistant
07.2022 - 05.2024
Job overview
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Contributed to the development of innovative daily specials and generating positive word-of-mouth advertising.
- Streamlined kitchen operations by maintaining a clean, organized, and efficient work environment.
- Reduced food waste through careful inventory management and creative use of ingredients.
Runza
Customer Service Representative
05.2020 - 09.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Penn Foster, Stratton, PA
Diploma from Health Care
03.2022
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Emotional Support
- Relationship Building
- Compassionate Care
- Verbal and written communication skills
- Patient Companionship
- Dementia Care
- Compassionate communication
- Supportive Companionship
- Strong Ethics
Timeline
Caregiver
Quality Senior Villages
05.2024 - Current
Paraprofessional
Broken Bow Public Schools
09.2023 - Current
Culinary Assistant
BrookeStone Veiw
07.2022 - 05.2024
Housekeeper
CobbleStone Hotel And Suits
09.2021 - 07.2024
Customer Service Representative
Runza
05.2020 - 09.2021
Penn Foster
Diploma from Health Care
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