Ontario Bailey
Locust Grove,GA
Summary
Polite and professional individual successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Kitchen Staff/Customer Service Specialist
Jim N Nicks Bar-B-Q
3420 Sandy Plains Rd Building 100, Marietta, GA
08.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Learned other teammates' work tasks to train as backup.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
Cashier Specialist
American Deli
1130 GA-20 #81, McDonough, GA 30253
11.2021 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
Kitchen Staff Member/Customer Service Representative
Culver's Restaurant
90 Hwy 81, McDonough, GA 30253
06.2021 - 09.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Southern Crescent Technical College
Griffin, GA12.2027
Skills
- Complaint Resolution
- Customer Service
- Cash Handling
- Verbal and Written Communication
- Gathering Information
- Problem-Solving Skills
- Customer Support
- Payment Processing
- Resolving Issues
- Answering Questions
Timeline
Kitchen Staff/Customer Service Specialist
Jim N Nicks Bar-B-Q
08.2022 - Current
Cashier Specialist
American Deli
11.2021 - 03.2022
Kitchen Staff Member/Customer Service Representative
Culver's Restaurant
06.2021 - 09.2021
High School Diploma -
Southern Crescent Technical College