Ontario Daniels
Winston-Salem,NC
Summary
Customer-oriented with 7 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies.
Overview
10
10
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
07.2024 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Reached out, generated appointments and built new relationships to grow business.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Identified and reported suspicious patterns of activity to reduce money laundering.
Sales Associate
Charter Spectrum
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Consultant
Vann York Auto Group
03.2021 - 09.2021
- Provided advice to customers regarding suitable product selection.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Processed orders through Eleads and coordinated product deliveries.
- Exceeded sales goals by leveraging strong customer service and relationship marketing skills.
Store Manager
T-Mobile
07.2019 - 01.2021
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Achieved sales quota for the month by incorporating social media and brand marketing.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Mobile Expert
T-Mobile
08.2018 - 07.2019
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Educated customers on product and service offerings.
Barber Apprentice
Gentlemens Grooming Lounge
10.2014 - 10.2018
- Clipped and sheared hair into diverse cuts and fades for more than half of my customers daily.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Sanitized workstations and salon equipment to reduce risk of infection.
- Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
- Shaved atleast 5 customers daily using standard and straight razors or clippers.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Colored, cut and installed extensions according to referenced photo and desired outcome.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Created repeat business by developing long-term relationships with regular customers to increase client base.
- Handled all incoming phone calls and scheduled appointments.
Education
Some College (No Degree) -
Livingstone College
Salisbury, NCHigh School Diploma -
R.J. Reynolds High School
Winston-Salem, NC06.2013
Skills
- Consultative sales
- Contract negotiation and closing tactics
- Customer relationship management
- Relationship selling
- Product and service knowledge
- Product management and pricing
- On-site product demonstrations
- Negotiations
- Microsoft Windows
- Apple macOS
- Time Management
- Excellent People Skills
- Product Promotion
- Oracle PeopleSoft
- Money Handling
- Sales Trends
- Cash Register Operation
- Sales Training
- Sales Expertise
- Customer Service
- Trade-In Quotes
- Team Cooperation
- Inventory Control Procedures
- Meeting Deadlines
- Sales and Marketing
- Reading Comprehension Skills
- Teamwork and Collaboration
- Register Opening and Closing
- Meeting Sales Goals
- Goal-Driven
- Monitoring
Timeline
Retail Banker II
Woodforest National Bank
07.2024 - Current
Sales Associate
Charter Spectrum
10.2021 - Current
Sales Consultant
Vann York Auto Group
03.2021 - 09.2021
Store Manager
T-Mobile
07.2019 - 01.2021
Mobile Expert
T-Mobile
08.2018 - 07.2019
Barber Apprentice
Gentlemens Grooming Lounge
10.2014 - 10.2018
Some College (No Degree) -
Livingstone College
High School Diploma -
R.J. Reynolds High School
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