Ontario Thompson
Charlotte,NC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development and inventory management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Lidl US
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Rural Carrier Associate
United States Postal Service
04.2021 - 07.2022
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Assistant Manager
Panera Bread
03.2017 - 06.2020
- Lead shifts daily, effectively manage shifts in order to maximize profitability and minimize loss
- Manage employees throughout shift (6-16 per shift), ensure employees are well trained and in position for overall success of business
- Responsible for cash management: verify safe total at least twice per shift, verify beginning and ending totals for all registers used during shift, ensure all cash is balanced for the current business day
- Food Cost Specialist: complete weekly, monthly and quarterly inventory counts, complete food orders (order produce and fresh dough products daily, order all other food, paper and chemicals twice a week) ensuring restaurant is stocked and has items needed for business to operate successfully, address any issues that arise related to food cost (missing product, losses outside of company standard, etc), develop and implement plans as needed in order to get results back in line with company standards
- Delivery Operation Specialist: interview delivery candidates weekly, complete car inspections monthly and ensure all vehicles meet company standards and local/state requirements, analyze weekly results and determine store performance and develop and implement plans to improve results.
Assistant Manager
la Madeleine Country French Cafe
09.2016 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant General Manager
Zaxby's
02.2014 - 08.2016
- Provide direct supervision to all crew members and assistant managers
- Develop and train new and existing crew members on all company policies and procedures
- Ensure that assistant managers complete all daily tasks and adhere to all company guidelines
- Managed all cash during my shift (in charge of safe, counting cash drawers before and after shift, preparing deposits, verifying deposit amounts, sending weekly sales and deposit reports to corporate accounting department)
- Counting and verifying daily and weekly inventory counts
- Place truck orders effectively using par levels based on trending sales and product mix
- Completing manager and crew schedules (scheduling effectively based on sales patterns and labor management)
- Weekly business planning (project sales and labor for the week using historical data and send projections to District Manager)
- Handle HR issues for the store (handle all payroll issues for crew members, complete employee evaluations semi-annually, follow correct disciplinary procedures for policy violations including termination procedures, complete interviews and hiring process for new employees)
- Check store performance in relation to company standards and find ways to improve (sales, service times, customer satisfaction, etc.)
- Ensure restaurant is in compliance with company standards during quarterly operations review, create action plan for any areas that were missed during review process.
General Manager
McDonald's
08.2007 - 03.2014
- Supervised the crew on my shift (employees correctly positioned, follow-up to ensure all workers are performing their duties)
- Managed all money during my shift (in charge of safe, counting cash drawers before and after shift, preparing deposits, verifying deposit amounts)
- Responsible for counting and verifying daily, weekly, and monthly inventory amounts (using computer, Telxon, and InfoRecorder)
- Inputting crew and manager schedules
- Developing and carrying out 'Action plans' to resolve issues in the work environment
- Analyzing P&L at EOM (Base Food, Paper Cost, PAC, etc.)
- Monitor and control labor; Increase sales/profitability
- Repairing and maintaining equipment; Planned maintenance
- Resolving technical issues with computers (ISP, POS, KVS, register issues)
- Resolving customer complaints and dissatisfaction
- Implemented new Restaurant Development System and supervised and followed up on all tasks assigned to all Department Managers to ensure completion.
Education
Diploma -
Ashbrook High School
Gastonia, NC01.2009
Skills
- Training
- Schedule Development
- Training and Mentoring
- Customer Service
- Staff Development
- Budget Management
- Operations Management
- Business Development
- Strategic Planning
- Inventory Control
Certification
- ServSafe, 11/01/22, 11/01/27
- Certified Servsafe Manager
Timeline
Supervisor
Lidl US
08.2022 - Current
Rural Carrier Associate
United States Postal Service
04.2021 - 07.2022
Assistant Manager
Panera Bread
03.2017 - 06.2020
Assistant Manager
la Madeleine Country French Cafe
09.2016 - 03.2017
Assistant General Manager
Zaxby's
02.2014 - 08.2016
General Manager
McDonald's
08.2007 - 03.2014
Diploma -
Ashbrook High School
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