Onterica Montgomery
Rome,GA
Summary
Organized administrative professional with proven track record in supervising clerical teams and ensuring smooth office operations. Consistently delivers high-quality results and fosters strong team collaboration. Known for adaptability and effective communication skills.
Overview
8
8
years of professional experience
Work History
Clerical Supervisor
Highland Rivers Behavioral Health
10.2023 - Current
- Responded to customer inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
- Assigned work and verified completion of assignments.
- Implemented a document management system that increased accessibility of important files for all team members while maintaining security protocols.
- Established strong relationships with internal and external stakeholders by consistently demonstrating professionalism and excellent communication skills.
- Developed comprehensive training materials to support onboarding of new clerical staff, ensuring a smooth transition into their roles.
- Maintained constant inventory of supplies and ordered new stock.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Conducted regular audits of inventory supplies to ensure adequate stock levels were maintained while minimizing waste due to expiration or obsolescence.
- Boosted employee morale through regular performance evaluations and constructive feedback sessions.
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
Full Time Assistant Manager
Maurices
05.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Full time Assistant Manager
rue21
09.2018 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
PTS Tax
12.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Panera Bread Associate
Panera Bread
08.2016 - 09.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Education
Associate's degree - Business Administration
University of North Georgia
Dahlonega, GA10.2026
Diploma -
Model High School
05.2016
Skills
- Effective Leadership
- Task Delegation
- Team Management
- Customer Service
- Employee Training
- Performance Improvement
- Workflow Planning
- Supply Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Clerical Supervisor
Highland Rivers Behavioral Health
10.2023 - Current
Full Time Assistant Manager
Maurices
05.2022 - 10.2023
Full time Assistant Manager
rue21
09.2018 - 10.2023
Customer Service Representative
PTS Tax
12.2017 - 02.2018
Panera Bread Associate
Panera Bread
08.2016 - 09.2017
Associate's degree - Business Administration
University of North Georgia
Diploma -
Model High School
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