Toni Bynum-Truly
Lancaster,Texas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Human Resource Manager
Staffing Lounge LLC
02.2023 - 02.2025
- Lead recruitment efforts by posting job openings, conducting interviews, and selecting candidates to meet staffing needs.
- Resolved employee conflicts and foster a positive workplace culture through proactive engagement and effective communication.
- Managed performance evaluations, set goals, and provide coaching to improve individual employee performance.
- Oversaw salary administration, benefits management, and payroll processing.
- Ensured compliance with labor laws by updating policies and procedures as necessary.
- Organized and implement training programs to enhance employee skills and productivity.
- Administered employee retention strategies and conduct exit interviews to gather valuable feedback.
- Utilized HR management systems to maintain employee records and prepare reports for senior management.
- Addressed employee relations issues professionally, resolving conflicts efficiently while maintaining strict confidentiality.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Underwriting Assistant
Am Wins Insurance Brokerage
04.2004 - 11.2017
- Managed and processed Motor Vehicle Records (MVR) for both new and existing insurance policies.
- Provided comprehensive clerical support by filing, issuing commercial auto policies, and processing insurance submissions.
- Assisted underwriters with data entry, document organization, and the preparation of underwriting materials.
- Supported brokers in the execution of daily clerical tasks and correspondence.
- Ensured compliance with all regulatory requirements through meticulous record-keeping and strict adherence to company policies.
- Reduced errors in application documentation by conducting thorough reviews and updates of records as necessary.
- Acted as a liaison between underwriters and other departments, facilitating a smooth workflow and ensuring the timely completion of tasks related to policy processing.
Private Duty Caregiver
White Family
01.2014 - 02.2017
- Provided comprehensive personal care, including daily bathing, dressing, and transferring assistance
- Administered wound care, ensuring proper healing and comfort for the client
- Prepared and served meals, assisted with feeding, and ensured nutritional needs were met
- Transported the client to medical appointments and other errands, providing transportation support
- Assisted with toileting, maintaining dignity and respect
- Performed light housekeeping and laundry duties to maintain a safe and clean living environment
Education
Business Administration -
Navarro College
01.2022
Associate's Degree - Business of Science Technology
National Education Center
12.1993
High School -
South Oak Cliff High School
01.1991
Skills
- Recruitment & Staffing
- Employee Relations
- Performance Management
- Compensation & Benefits
- Compliance & Legal
- Strategic Planning
- HR Administration
- Employee Retention
- HR Software
- Caregiver Training
- Client & Family Relations
- Communication
- Support
- Employment Law
- HIPAA
- Caregiver Regulations
- Time Management
- Data Entry
- Microsoft Office Suite
- HR Software (HRMS)
- Confidentiality
- Client Support
- Problem-solving
- Data entry
- Computer proficiency
Timeline
Human Resource Manager
Staffing Lounge LLC
02.2023 - 02.2025
Private Duty Caregiver
White Family
01.2014 - 02.2017
Underwriting Assistant
Am Wins Insurance Brokerage
04.2004 - 11.2017
High School -
South Oak Cliff High School
Business Administration -
Navarro College
Associate's Degree - Business of Science Technology
National Education Center