Onur Tastan
Brooklyn,NY
Summary
Service-oriented, customer management focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Also skilled in Entertainment Management, Customer Service, Intercultural Communication, Business Planning, Turkish, German and English Linguistics.
Overview
6
6
years of professional experience
Work History
General Manager
Shmonè
New York, NY
01.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Implemented campaigns and promotions to help with developing goods and services.
Bar Manager
Casa Cipriani
New York, NY
05.2021 - 09.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Monitored patron alcohol consumption to encourage safety.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Bar Supervisor
Nusr-et Steakhouse (SaltBae)
New York, NY
01.2018 - 05.2021
- Trained new employees on proper bar tending techniques and food safety protocols.
- Performed opening and closing procedures each day.
- Monitored patron alcohol consumption to encourage safety.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed and implemented innovative strategies to increase customer satisfaction.
- Analyzed monthly sales data to identify areas of improvement within the bar environment.
- Supervised daily operations of the bar including opening and closing procedures.
- Implemented cost control measures to reduce waste without compromising quality standards.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Introductory Sommelier Certificate -
The Court of Master Sommeliers
12.2018
PCI Information Security -
Venza
06.2017
Forbes Hospitality Consulting Solutions -
Forbes
06.2017
Tips On Premise -
06.2017
Associate's Degree - Business Administration - Accounting
ASA College
05.2015
Bachelor's Degree - German and English Language Teaching
Cukurova University
06.2013
Skills
- Schedule Management
- Advertising and Marketing
- Customer Retention
- Expense Control
- Supply Chain Management
- Service Quality Improvement
- Branding
- Sales
- Vendor Sourcing
- Bilingual
- Team Player
- Quality Management
- Workflow Planning
- Customer Relationship Management
- Business Administration
- Business Development
- Time Management
- Staff Motivation
- Vendor Negotiations
- Performance Improvement
- Inventory Control
- Purchasing and Planning
- Facility Management
- Motivation
- Leadership and Team Building
- Staff Management
Languages
- Turkish
- English
- German
Timeline
General Manager
Shmonè
01.2022 - Current
Bar Manager
Casa Cipriani
05.2021 - 09.2021
Bar Supervisor
Nusr-et Steakhouse (SaltBae)
01.2018 - 05.2021
Introductory Sommelier Certificate -
The Court of Master Sommeliers
PCI Information Security -
Venza
Forbes Hospitality Consulting Solutions -
Forbes
Tips On Premise -
Associate's Degree - Business Administration - Accounting
ASA College
Bachelor's Degree - German and English Language Teaching
Cukurova University
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