
Results-driven Business Owner and Sales & Hospitality Manager with over 10 years of experience in revenue growth and operational optimization. Demonstrated success in luxury retail and hospitality management, with expertise in upselling, KPI management, and staff leadership. Proficient in POS systems and brand promotion, enhancing guest experiences and driving sales. Certified Substitute Teacher in New Jersey, skilled in classroom management and instructional adaptability.
- Maintained effective classroom management across diverse K–12 environments, ensuring structured and productive learning sessions.
- Delivered and executed pre-planned lesson plans, adapting materials to support multiple learning styles and classroom needs.
- Implemented behavior intervention strategies to manage disruptions and reinforce school policies.
- Organized classroom activities to promote student engagement and interactive learning.
- Utilized educational technology and digital tools to support instruction and classroom efficiency.
- Led a high-performing sales team, surpassing targets and driving over $120K in incremental store profit through strategic upselling and luxury product focus.
- Achieved consistent 10/10 customer satisfaction scores by delivering premium client experiences and service excellence.
- Improved conversion rates and team performance through one-on-one coaching, structured feedback, and performance management.
- Managed full store operations including labor planning, payroll oversight, visual merchandising, and inventory control to optimize profitability and ensure corporate compliance.
- Spearheaded in-store promotional campaigns, resulting in a 35% increase in multi-pair sales and protection plan adoption.
- Developed and executed a clientele strategy that increased repeat customer traffic by 25% and raised average transaction value.
- Led hiring, onboarding, and cross-training initiatives, reducing employee turnover by 30% while strengthening team flexibility; leveraged Caio POS for reporting, inventory audits, and sales analytics.
- Directed day-to-day operations, staffing, hiring, and training for a high-volume lounge, driving a 75% increase in revenue.
- Oversaw labor planning, scheduling, and payroll controls to maintain profitability and service standards.
- Designed and executed marketing campaigns, branded events, and promotions to expand clientele and increase peak-period traffic.
- Reduced operational waste by 65% through improved inventory controls, vendor negotiation, and procurement optimization.
- Managed vendor relationships, purchasing, and cost controls to support consistent operations and margin targets.
- Utilized Clover POS to manage high-volume transactions, inventory tracking, and nightly revenue and performance reporting.
- Delivered full-service concierge support to 300+ residents, streamlining guest requests and event coordination to increase satisfaction and engagement by 35–40%.
- Oversaw high-volume lobby operations, package handling, and resident communications to ensure smooth daily operations and service standards.
- Built and managed partnerships with local vendors to coordinate transportation, dining, and on-demand resident services.
- Coordinated resident events and special requests, ensuring timely execution and high-quality guest experiences.
- Maintained a welcoming, professional front-of-house environment while enforcing building policies and protocols.
- Consistently ranked as top performer, generating $35,000 in monthly sales.
- Increased customer retention and loyalty by 40% through tailored service strategies.
- Supported management by managing inventory, executing floor resets, and producing daily reports.
- Actively participated in sales training to strengthen skills and drive continuous performance improvement.
Operations & Management
Sales & Client Experience
Leadership & Training
Systems & Tools
Education Experience