Ony Vivas
Hialeah,FL
Overview
12
12
years of professional experience
1
1
Certification
Summary
Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Quality Control Inspector
EAM Worldwide
- Current
- As an inspector it is my duty to maintain control and quality of the product before being sent to the customer.
- Como inspector es mi deber mantener el control y la calidad del producto antes de ser enviado al cliente.
- A y mi labor era mantener el control de la seguridad y la calidad del trabajo.
CSR - Customer Service Representative
Alsco
12.2023 - 08.2024
- Created invoices, processed pack outs for production, and managed customer orders.
- Provided customer service and designed carpets for various Miami companies.
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, maintaining high levels of customer satisfaction.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Trained new staff on customer service protocols and best practices for operational success.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Safety Supervisor
GM&P
01.2021 - 11.2023
- Supervised construction activities to maintain safety and quality.
- Managed worksite operations to uphold safety and quality standards.
- Monitored safety protocols to ensure compliance with OSHA regulations.
- Conducted regular inspections to identify potential hazards and implement corrective measures.
- Trained staff on safety procedures and emergency response tactics.
- Collaborated with management to develop safety improvement initiatives.
- Assisted in the creation of safety training materials and programs.
- Facilitated safety meetings to promote awareness and encourage feedback.
- Evaluated equipment and machinery for operational safety standards.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Conducted thorough risk assessments for new projects, ensuring all necessary precautions were taken to maintain worker safety.
- Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
- Reviewed company processes and suggested methods that would improve overall safety for employees.
- Completed workplace safety and hazard inspections.
- Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
- Instructed employees on OSHA standards.
- Trained company employees in safety procedures and provided in-depth documentation for review.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Inspected work practices and procedures for compliance with company and federal regulations.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Receptionist
Lasys Massage
11.2019 - 12.2020
- Managed multi-line phone system, directing calls efficiently to appropriate departments
- Greeted visitors warmly, ensuring a positive first impression of the organization
- Scheduled and coordinated appointments, optimizing office calendar for maximum efficiency
- Handled incoming mail and packages, distributing to relevant staff promptly
- Collected Type payments, processed transactions and updated relevant records.
Customer Service/Agent Insurance
UniVista Insurance
07.2017 - 08.2019
- Provided clients with competitive pricing and offers in the insurance market.
- Ensured exceptional customer service by resolving doubts and meeting client requirements.
- Handled telephonic communications efficiently.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed insurance applications and claims, ensuring accuracy and compliance with policies.
- Assisted customers in understanding policy details, coverage options, and claims procedures effectively.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service/Delivery Driver
Al Packer Ford
04.2015 - 05.2017
- Oversaw delivery process for car parts and mitigated customer concerns.
- Performed distribution of vehicle components and assisted with complications.
- Handled service-related queries.
- Implemented rigorous testing procedures to guarantee product excellence.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Navigated delivery routes efficiently to ensure timely arrivals.
- Managed vehicle maintenance and safety checks to reduce downtime.
Customer Service/Delivery Driver
MILUM INC
01.2013 - 03.2015
- Executed tasks with a focus on efficiency and professionalism.
- Handled customer orders and provided delivery services when necessary, always demonstrating professionalism.
- Navigated delivery routes efficiently to ensure timely arrivals.
- Managed vehicle maintenance and safety checks to reduce downtime.
- Communicated effectively with customers to enhance service satisfaction.
- Loaded and unloaded packages accurately while adhering to safety protocols.
- Utilized GPS technology for optimal route planning and navigation.
- Collaborated with team members to streamline delivery processes and improve performance.
- Resolved customer inquiries and issues promptly to maintain positive relationships.
- Maintained accurate records of deliveries and mileage for reporting purposes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Education
High school diploma - undefined
Cuba High School
Skills
- Typing
- Cleaning
- Search customer information
- Quality Control
- Filing
- Attention to detail
- Quality Assurance
- Communication skills
- Delivery Driver Experience
- Negotiation
- Commercial driving
- Computer networking
- Call center management
- 5G
- Writing skills
- Supervising experience
- Office experience
- Sales
- Front desk
- Outbound calling
- Computer literacy
- Teamwork
- Computer skills
- Construction
- English
- Truck driving
- Customer service
- Quality Inspection
- Organizational skills
- Van driver
- Insurance sales
- Appointment scheduling
- Moving
- File organization
- Precision measuring instruments
- Data entry
- Box truck
- Packaging
- Route driving
- IOS
- GPS
- Inside sales
- Inventory control
- OSHA
- Multi-line phone systems
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Time management
- Problem-solving
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Complex Problem-solving
- Quality assurance
- Vehicle inspection
- Dispatch communication
- Documentation and reporting
- Equipment operation
- Vehicle maintenance
- FLUENT IN LANGUAGE
- Lifts up to number pounds
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Traffic laws
- Exceptional written and verbal communication skills
Certification
- OSHA 30 Present
- Driver's License
Languages
Spanish
Bilingual
English
Timeline
CSR - Customer Service Representative
Alsco
12.2023 - 08.2024
Safety Supervisor
GM&P
01.2021 - 11.2023
Receptionist
Lasys Massage
11.2019 - 12.2020
Customer Service/Agent Insurance
UniVista Insurance
07.2017 - 08.2019
Customer Service/Delivery Driver
Al Packer Ford
04.2015 - 05.2017
Customer Service/Delivery Driver
MILUM INC
01.2013 - 03.2015
Quality Control Inspector
EAM Worldwide
- Current
High school diploma - undefined
Cuba High School
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