Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Work Preference
Timeline
Generic
Onya Sterling
Open To Work

Onya Sterling

Mortgage Industry Professional. Life Insurance Sales. Legal Pre-suit Case Manager
Hazel Park

Summary

Results-driven case manager and former mortgage banker with expertise in legal case management, financial services, and healthcare billing. Demonstrated ability to master new systems quickly, consistently achieve a 90% intake conversion rate and KPI metric while managing high-volume workloads effectively. Recognized for leadership skills through award-winning performance and selection for leadership training. Combines strong client communication, de-escalation techniques, and strict compliance with HIPAA and financial privacy regulations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pre-suit Case Manager & Intake Specialist

Christensen Law Firm
Southfield
06.2023 - Current
  • Advanced from Intake Specialist to Litigation Case Manager, quickly mastering complex processes while managing high-volume caseloads from intake to litigation.
  • Achieved a 90% KPI conversion rate, setting a team benchmark through efficiency, accuracy, and exceptional client communication.
  • Oversaw all aspects of pre-suit preparation and case management, including client updates, document drafting (FOIA requests, letters of representation, medical records, liens), and file organization to ensure readiness for litigation or settlement.
  • Maintained and streamlined workflows across multiple legal software systems (CasePeer, Filevine, Lead Docket, & Adobe) while supporting attorneys and paralegals under tight deadlines and heavy workloads.

Assistant Biller

Southfield Mental Health Associates
Southfield
05.2022 - 03.2023
  • Processed and researched unpaid insurance claims, updated records in Excel, and contacted insurance companies to resolve billing issues and ensure timely payouts.
  • Assisted in reducing the backlog of unpaid claims by accurately updating and tracking claims in collaboration with leadership.
  • Managed client phone inquiries, providing clear updates, while maintaining HIPAA compliance and discretion with sensitive information.
  • Supported daily administrative operations to keep billing workflows organized and efficient.

Mortgage Loan Officer

Rocket Professional
Detroit
08.2019 - 10.2021
  • Managed a pipeline of 70–80 clients at a time, handling sensitive financial information and guiding clients through the mortgage process with exceptional service and accuracy.
  • Built and maintained relationships with clients, realtors, insurance agents, and internal teams, while navigating strict deadlines and compliance regulations.
  • Selected for leadership training, and recognized with a Purchase Development Stand-Out Banker Award for initiative, skill growth, and pushing beyond comfort zones to drive results.
  • Quickly adapted to new software systems, market changes, and regulations, consistently excelling in a fast-paced, high-pressure environment.

Student Ambassador to the President

Adrian College
Adrian
10.2015 - 12.2018
  • Drafted formal letters and communications on behalf of the college president, ensuring accuracy, professionalism, and alignment with institutional priorities.
  • Oversaw administrative operations, including documentation, and assisting in coordination of logistics for events, meetings, and campus initiatives.
  • Provided direct support to leadership, assisting with problem-solving, strategic planning, and high-level decision-making.
  • Balanced strategic and administrative responsibilities in a fast-paced academic environment.

Credit Department Intern

Pacific Premier Bank
Irvine
06.2016 - 08.2017
  • Drafted high-quality concept memos for the sales department to support research and evaluation of new loan deals.
  • Shadowed across multiple departments — including underwriting, accounting, and credit — to gain broad industry exposure and cross-functional knowledge.
  • Consistently completed daily work ahead of schedule, demonstrating efficiency, initiative, and strong organizational skills.
  • Processed and filed confidential financial documents while maintaining accuracy and compliance.

Education

Bachelor of Arts - Economic Policy (self-designed)

Adrian College
Adrian, MI
12-2019

Cultural And Civil Rights Studies

Anglo American University
Prague, CZ
05-2019

Skills

  • High-Volume Case & Pipeline Management
  • Client Communication & De-escalation
  • Documentation & Drafting Excellence
  • Systems & Data Proficiency
  • Compliance & Confidentiality
  • Leadership, Coaching & Cross-Functional Collaboration
  • Adaptability & Continuous Improvement

Affiliations

  • Volunteer Coach for Dearborn Mustangs 12u Ice Hockey
  • I enjoy spending my free time coaching ice hockey, relaxing with my dog Rue and friends/family, camping, and find joy in outdoor activities like paddle boarding, kayaking, and hiking.

Certification

  • Life and Health Insurance License
  • MLO License

References

References available upon request.

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybrid

Salary Range

$60000/yr - $0/yr

Timeline

Pre-suit Case Manager & Intake Specialist

Christensen Law Firm
06.2023 - Current

Assistant Biller

Southfield Mental Health Associates
05.2022 - 03.2023

Mortgage Loan Officer

Rocket Professional
08.2019 - 10.2021

Credit Department Intern

Pacific Premier Bank
06.2016 - 08.2017

Student Ambassador to the President

Adrian College
10.2015 - 12.2018

Bachelor of Arts - Economic Policy (self-designed)

Adrian College

Cultural And Civil Rights Studies

Anglo American University

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Onya SterlingMortgage Industry Professional. Life Insurance Sales. Legal Pre-suit Case Manager
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