Ariea Gordon
Queens,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Allied Universal
09.2023 - 01.2024
- Patrol areas to prevent and respond to security threats, ensuring the safety of individuals and assets
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Retail Sales Associate
Walmart
05.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Package Handler
FedEx Ground
02.2020 - 06.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Stock Associate
NIKE
05.2019 - 01.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Cashier/Sales Associate
Macys
01.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
H.S Diploma -
New Visions Charter High School
Queens, NY06.2020
Skills
- Customer service
- Organizational skills
- Communication skills
- Leadership
- Retail sales
- Problem resolution
Timeline
Unarmed Security Guard
Allied Universal
09.2023 - 01.2024
Retail Sales Associate
Walmart
05.2023 - 08.2023
Package Handler
FedEx Ground
02.2020 - 06.2022
Stock Associate
NIKE
05.2019 - 01.2020
Cashier/Sales Associate
Macys
01.2017 - 03.2018
H.S Diploma -
New Visions Charter High School