Onyekachi Mbawike

• Create reports on up time, bandwidth usage, server utilization, and other key metrics.
• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems with ticketing ..
• Provided base level IT support to non-technical personnel within the business & Provide direct customer support when required.
• Installed software, modified and repaired hardware and resolved technical issues.
• Complete VoIP phone installation and configuration also trained non-technical users on how it works.
• Collaborated with remote network engineers to completed full network migration
• Install new POS terminals.
• Diagnose and repair pos existing pos terminals.
• Running new data cables and activating ports
• Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to effectively troubleshoot and resolve various types of network issues and outages.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Diagnose and complete repairs on cash advances
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Installed new wall mount rack in MDF closet
• Completed digital signage troubleshooting and repairs.
• Diagnose and repair data cables
• Running , terminating and testing Data cables
• Pin Pad Troubleshooting and repair

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• Configure and Manage Network Security Equipment.
• Build and populate equipment and audit database.
• Capacity planning and provisioning, assemble, Configure and provision of SOTM equipment, truck mount mobile satellite communication equipment.
• Assist in Maintaining and Servicing Information and Communication equipment and facilities within and outside the organization to clients and customers.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.

• Ensured proper installation of cables, operating systems and software.
• Adapted and modified standard techniques, procedures and criteria to solve complex problems.
• Programmed and troubleshot devices following installation..
• Repaired malfunctioning system components.
• Installed cable support systems and prepared workstation outlets.
• Racking, mounting of Inverter, Power, Fibre, VSAT Racks and Boxes. Configuring, Upgrading, and staging of VP Phones.