Onyeka Jennifer Nnamani
Nigeria
Summary
Accomplished professional with a robust skill set in customer service, leadership, and stakeholder engagement. Demonstrates expertise in client account management and grants management, complemented by strong conflict resolution abilities. Proficient in project management, program development, and programme monitoring and evaluation. Adept at expense management and digital marketing, with a focus on driving organisational success through strategic initiatives. Committed to leveraging skills to enhance operational efficiency and achieve long-term career growth in dynamic environments.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work history
Technical Selection Member
Ele-vate AI
Remote, Johannesburg
06.2025 - Current
- In collaboration with Ele-Vate AI and the Government of the Republic of South Africa, Department of Trade, Industry and Competition (DTIC)
- Served as a key member of the expert panel judging the inaugural AI and Robotics Competition under the Presidential Category, a flagship initiative aimed at identifying and promoting innovative AI and robotics solutions across Africa.
- Reviewed and rigorously evaluated over 400 project submissions from diverse African countries, assessing criteria such as project feasibility, originality, technological innovation, scalability, and alignment with Africa’s sustainable development goals (SDGs).
- Support in building partnerships with think tanks, NGOs, donors, and social innovators to expand impact and scale.
- Applied a deep understanding of the African socio-economic context to ensure the relevance and impact potential of projects in addressing continental challenges.
- Collaborated with fellow judges to shortlist the top 30 finalists, providing detailed feedback and contributing to a transparent and merit-based selection process.
- Supported the competition’s mission to stimulate innovation ecosystems and empower African tech entrepreneurs in AI and robotics sectors through high-level recognition and exposure.
Program & Administrative Officer (Remote)
OAM Foundation Nigeria
Hybrid
01.2021 - 04.2025
- Designed and launched 4 new programs aligned with the foundation’s mission, resulting in 30% increase in program reach and impact in the Nigeria.
- Organise and facilitate multilingual workshops, webinars, and events related to organisational manifesto.
- Develop content for social media channels to increase visibility and community engagement.
- Collaborated with senior leadership to develop strategic plans, set program goals, and evaluate outcomes using performance metrics.
- Maintain high-level relationships with government stakeholders, policy makers, and regulatory bodies across the region.
- Lead the development of policy recommendations and advocacy strategies aligned with our mission.
- Spearheaded the development of marketing strategies to enhance the foundation’s visibility and attract new partners, resulting in 25% growth in social media engagement and 35% increase in donor contributions.
- Conducted public presentations and prepared materials for meetings, conferences and board reports.
- Established consensus across diverse stakeholder group for alignment with programme goals and support new hires (interns and volunteers) to successfully carry out their duties.
- Deployed data analytics tools to assess program performance, identify areas for improvement, and generate comprehensive reports for stakeholders.
- Co-develop and implement a regional strategy for engagement, including identifying priority countries and policy themes.
Business Unit Manager (Remote)
American International Insurance Company (AIICO)
Nigeria
01.2017 - 01.2021
- Cultivated proficient and highly productive workforce by mentoring over 30 junior staff in market research, customer satisfaction and revenue growth.
- Deployed strategic techniques and digital tools to expertly analyse sales trends.
- Prepared detailed reports and documentation on business performance and operational issues, providing actionable insights for management.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Recruited and trained over 100 field staff to boost business productivity and established performance goals for employees and provided feedback on strategies for reaching those milestones.
Team Leader, Sales Operations (Hybrid)
American International Insurance Company (AIICO)
Nigeria
08.2015 - 12.2016
- Increased sales process efficiency by 35% by streamlining workflows and implementing automation tools, resulting in a 25% reduction in sales cycle time.
- Enhanced team productivity by 20% by introducing new training programs and performance tracking systems.
- Contributed to a 25% increase in annual revenue by optimizing sales strategies and improving lead management processes.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Coordinated with finance, IT and marketing, to ensure alignment of sales operations with company-wide objectives.
- Optimised sales methods to best engage, acquire and retain customers.
- Managed team of 10 staff, driving growth with effective strategies to increase organisational performance.
- Cultivated proficient and highly productive workforce by mentoring over 10 marketing staff and supporting them to develop various skills.
Financial Advisor
American International Insurance Company (AIICO)
Nigeria
08.2012 - 07.2015
- Maintained up-to-date knowledge of legislation and insurance policy changes.
- Achieved an average annual portfolio growth rate of 15% for clients, exceeding industry benchmarks by 5%
- Maintained a 95% client retention rate by providing exceptional service and tailored financial strategies.
- Contributed to a 30% increase in firm revenue by expanding service offerings and upselling financial products.
- Grew client base by 25% year-over-year, adding 15 new high-net-worth clients
Education
Bachelor of Science - Economics
Enugu State University of Science and Technology
Enugu, Enugu State 08/2008 - 10.2012
Skills
- Customer Service
- Leadership skills
- Stakeholder engagement
- Client account management
- Grants management
- Conflict Resolution
- Project Management
- Program development
- Programme monitoring and evaluation
- Expense management
- Digital marketing
Accomplishments
Highest income generating staff for South-South Nigeria
Highest paid AIICO staff for South-East Nigeria
References
References available upon request.
Timeline
Technical Selection Member
Ele-vate AI
06.2025 - Current
Program & Administrative Officer (Remote)
OAM Foundation Nigeria
01.2021 - 04.2025
Business Unit Manager (Remote)
American International Insurance Company (AIICO)
01.2017 - 01.2021
Team Leader, Sales Operations (Hybrid)
American International Insurance Company (AIICO)
08.2015 - 12.2016
Financial Advisor
American International Insurance Company (AIICO)
08.2012 - 07.2015
Bachelor of Science - Economics
Enugu State University of Science and Technology
08/2008 - 10.2012