ONYEMUWA FRANCIS CHIMEZIE
Houston,Texas
Summary
Accomplished professional with a proven track record in security and customer service, notably at AGS Security LLC. Skilled in electronic surveillance and adept at fostering customer loyalty through exceptional support strategies. Demonstrated leadership in high-stress situations, ensuring operational excellence and team cohesion.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security Officer
AGS Security LLC
07.2022 - Current
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
Customer Service Supervisor
Port City Surplus LLC
09.2015 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Created customer support strategies to increase customer retention.
- Researched and corrected customer concerns to promote company loyalty.
Marine Gunner
Nigeria Navy
03.1999 - 02.2014
- Upheld code of conduct and maintained professionalism in stressful situations.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Rated job performance for [Number] subordinates providing timely and effective feedback.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Operated surveillance radar, communication systems and identification equipment.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated daily operations for team of [Number] personnel and established goals for training programs.
- Inspected assigned material valued in excess of $[Amount] to support company operations.
- Operated and maintained $[Amount] worth of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
Education
Certificate - Security Management
Nigeria Institute For Industrial Security
Lagos,Nigeria06-2011
Skills
- Investigation documentation
- Electronic surveillance
- Crime prevention
- Report generation
- Conflict de-escalation
- General security
- Military experience
- Proficient in english
Certification
Armed Security License
Timeline
Security Officer
AGS Security LLC
07.2022 - Current
Customer Service Supervisor
Port City Surplus LLC
09.2015 - Current
Marine Gunner
Nigeria Navy
03.1999 - 02.2014
Armed Security License
Certificate - Security Management
Nigeria Institute For Industrial Security
Similar Profiles
Melanie ArellanoMelanie Arellano
Executive Assistant at AGS Surety LLCExecutive Assistant at AGS Surety LLC
SATISH XAVIERSATISH XAVIER
Consultant Human Resources at Epitome LLC, AGS HealthConsultant Human Resources at Epitome LLC, AGS Health
Andrea KeyAndrea Key
Managing Member at A&S Logistics AGS LLCManaging Member at A&S Logistics AGS LLC