Uchenna Excel Ekwebelem
Owerri,
Summary
Organized administrative support professional with a proven track record of high productivity and efficiency. Expertise in data entry, calendar management, and document preparation enhances operational flow. Strong communication, problem-solving, and time management skills drive successful team collaboration and project execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Alphac Odins Ind.
Owerri
01.2010 - Current
- Created travel arrangements and distributed travel details to appropriate personnel.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained inventory of office supplies and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed database systems containing customer contact information.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Proofread content for typo-free emails and documentation.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
Customer Relations Officer
ABC Services Ltd
Owerri
01.2005 - 01.2010
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Organized events such as webinars or seminars for existing clients aimed at improving relationships.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Addressed inquiries from clients and department team members.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative duties such as filing paperwork related to client accounts or updating databases when necessary.
Education
Bachelor of Science - Psycology
Imo State University
Owerri, Imo State09-2015
Skills
- Travel coordination
- Expense reporting
- Office management
- Document preparation
- Database management
- Customer service
- Inventory management
- Communication skills
- Problem solving
- Attention to detail
- Critical thinking
- Writing reports
- Data entry
Certification
- Entrepreneurial Development - 2020
- Basic Certificate in Counselling Psychology
Institute of Counselling in Nigeria — 2021 - Mental Health First Aid Training
Mental Health Foundation Nigeria — 2022 - Certificate in Emotional Intelligence and Conflict Management
Lagos Business School (Online Program) — 2023 - Professional Membership:
Nigerian Psychological Association (NPA) — Member since 2016
Languages
English
Native/ Bilingual
Accomplishments
- Peer Counseling Volunteer: Assisted fellow students in managing academic stress and personal challenges during university years.
- Women Empowerment Advocate: Participated in local NGO programs focused on mental health awareness and women's rights.
- Community Outreach Organizer: Helped plan and execute community-based seminars on mental wellness and youth engagement.
- Book Club Member: Active in a monthly book club that discusses psychology-related literature and personal development.
- Church Youth Group Coordinator: Organized workshops and events aimed at mentoring teenagers and promoting leadership values.
Timeline
Administrative Assistant
Alphac Odins Ind.
01.2010 - Current
Customer Relations Officer
ABC Services Ltd
01.2005 - 01.2010
Bachelor of Science - Psycology
Imo State University
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