Onyinye Victoria Nebe
Summary
Proven track record in enhancing customer satisfaction by 25% at Sse Plc through innovative customer support solutions and effective problem resolution. Skilled in customer service and critical thinking, I excel in streamlining operations and boosting sales. My expertise in Microsoft Excel and active listening has driven significant improvements in customer engagement and operational efficiency. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sse Plc
06.2021 - 07.2023
streamlined customer support process by using software for ticket management , boosting satisfaction rating by 25%.
sold sse aircity products and services to !7% of inbound callers, contributing to 5% increase in quarterly sales.
implemented a new process for FAQ updates with Document 360 , reducing basic inquires by 54%.
elevated customer engagement by 12% through active follow-ups using the intercom chat platform
Assistant Project Manager
Pharmatex Nigeria Limited
02.2017 - 04.2019
evaluating and optimizing the company operations.
implementing different software tools and processes within the company orb( from production to sales and administration) , designation of the work flow system making sure all project from each department get all work project done on time.
great a health environment for all staff in company. establishing operational hierarchy and cross-functional approved flows.
Education
Associate of Science - Pharmaceutical Science
Dundalk Institute of Technology
Dundalk Ireland 11.2025
High School Diploma -
Rainbow College
Lagos Nigeria 07.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Customer satisfaction measurement
- Appointment Scheduling
Languages
English
Native or Bilingual
Georgian
Elementary
Timeline
Customer Service Representative
Sse Plc
06.2021 - 07.2023
Assistant Project Manager
Pharmatex Nigeria Limited
02.2017 - 04.2019
Associate of Science - Pharmaceutical Science
Dundalk Institute of Technology
High School Diploma -
Rainbow College
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