Summary
Overview
Work History
Education
Skills
Timeline
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Onyssyz Villalobos

Los Angeles,CA

Summary

Dynamic professional with a proven track record in customer service and call center operations, notably at Foundation CCC. Fluent in both Spanish and English, I excel in customer communications and team development, significantly enhancing client satisfaction and retention. My background in behavior technology underscores my strong interpersonal skills and ability to foster positive relationships.

Overview

7
7
years of professional experience

Work History

Call Center Agent

Foundation CCC
04.2024 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.

Call Center Agent

Foundation CCC
12.2022 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Behavior Technician

Intercare Therapy, Inc.
03.2020 - 12.2021
  • Worked as part of collaborative team to address changing needs of children and families.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.

Behavior Technician

Autism Learning Partners, Downey CA
08.2019 - 02.2020
  • Worked as part of collaborative team to address changing needs of children and families.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.

Greeter

Spectrum
10.2017 - 07.2019
  • Recommended products and services to customers based on personalized needs.
  • Fielded customer complaints and notified managers.
  • Acted as first point of contact for visiting clients and customers.
  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.

Education

Bachelor of Science - Sociology

Cal State Dominguez Hills
Torrance
05.2019

Skills

  • Call Center Operations
  • Customer communications
  • Payment Processing
  • Team Development
  • Call handling
  • Customer Service
  • speak and write both Spanish and english fluently

Timeline

Call Center Agent

Foundation CCC
04.2024 - Current

Call Center Agent

Foundation CCC
12.2022 - 12.2023

Behavior Technician

Intercare Therapy, Inc.
03.2020 - 12.2021

Behavior Technician

Autism Learning Partners, Downey CA
08.2019 - 02.2020

Greeter

Spectrum
10.2017 - 07.2019

Bachelor of Science - Sociology

Cal State Dominguez Hills

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Onyssyz Villalobos