Onyssyz Villalobos
Mercury Insurance
Los Angeles,CA
10
years of professional experience
-Seeking a position with an established company that will utilize skills while providing opportunities for career advancement.
Work History
Claims Specialist II
4 Months- Investigated auto and property claims, applying policy language and coverage guidelines to determine liability.
- Evaluated damages, reviewed documentation, and negotiated settlements with claimants, attorneys, and repair vendors.
- Managed complex claim files, ensuring accurate reserve updates, diary controls, and timely status documentation.
- Coordinated communication across customers, adjusters, body shops, and medical providers to resolve claim issues efficiently.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Bilingual Call Center Agent
1 Year 2 Months- As a call center representative helps customers with their questions and addresses issues regarding product or services
- They are responsible for customers inquiries or concerns
- Must have good oral communication abilities and must be an attentive listener to understand the caller
- Be empathic, active listener, problem solver, computer skills, multitasker, and have organizational skills
Bilingual Call Center Agent
2 Years- As a call center representative helps customers with their questions and addresses issues regarding product or services
- They are responsible for customers inquiries or concerns
- Must have good oral communication abilities and must be an attentive listener to understand the caller
- Be empathic, active listener, problem solver, computer skills, multitasker, and have organizational skills
Behavioral Interventionist
1 Year 9 Months- Carrying out individual treatment plans prescribed by medical professionals, taking down data during observations
- Reporting on patients progress and concerns during sessions, and ensuring patients has a safe and supportive environment by diffusing situations in which a patient might want to hurt themselves or others surrounding them
Behavior Technician
6 Months- Implemented individualized ABA programs, supporting skill acquisition and behavior reduction plans.
- Collected accurate session data and maintained detailed notes for supervisor review.
- Reinforced positive behaviors using prompting, modeling, and discrete trial teaching techniques.
- Assisted clients during daily routines, transitions, and structured learning activities.
Teller
6 Months- Processed deposits, withdrawals, transfers, and payments while maintaining accurate cash drawer balances.
- Verified customer identification and secured transactions in alignment with banking policies and procedures.
- Resolved routine account inquiries and directed customers to appropriate branch resources.
- Promoted deposit, credit, and digital banking solutions based on customer needs.
- Balanced vault, ATM, and teller cash supply while supporting daily branch operations.
- Identified suspicious activity and escalated exceptions according to security and fraud procedures.
Education
Bachelor of Science - Sociology
Skills
Fluent in English
Fluent in Spanish
Computer proficiency in Microsoft Word
Ability to prioritize
Ability to multitask
Organizational skills
Interpersonal skills
Timeline
Claims Specialist II
Mercury Insurance
06.2026 - CurrentRead More
Bilingual Call Center Agent
Foundation CCC
04.2025 - 06.2026Read More
Bilingual Call Center Agent
Foundation of Community Colleges
12.2022 - 12.2024Read More
Behavioral Interventionist
Inter-Care Therapy
03.2020 - 12.2021Read More
Behavior Technician
Autism Learning Partners, Downey CA
08.2019 - 02.2020Read More
Teller
Wells Fargo
09.2016 - 03.2017Read More
CALIFORNIA DOMINGUEZ HILLS
Bachelor of Science from Sociology
Read More