Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxy Trevino

Mastic Beach

Summary

Confident training coordinator with communication, demonstrated planning, organizational and leadership abilities focused on developing. Highly effective at training people at all different skill levels. Successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Field Training Coordinator

CVS Health
02.2023 - Current
  • Conduct virtual & live classroom training for select programs as needed – NCO, PREP and TTC
  • Manages trainees through the LearnRx2.0 training program to ensure completion within the expected timeline
  • Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
  • Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
  • Schedule new hires in the SDS as defined within the training program's structure
  • Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
  • Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
  • Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
  • Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
  • Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
  • Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
  • Leads monthly "State of the District" Meeting with RX DLs to provide training updates
  • Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
  • Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Certified Pharmacy Technician/Immunization & COVID

CVS Health
05.2019 - 02.2023
  • This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high impact patient focused role and to positively impact the lives of others
  • Pharmacy Technicians must demonstrate ethical conduct and maintain patient confidentiality at all times
    Promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health
  • Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction
  • Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security
  • Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed
  • Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals
  • Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns
  • Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers
  • Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment
  • Assists Pharmacist with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling
  • Coordinates/implements the training and development of support staff with field training team
  • Willingly coaches, trains and mentors new colleagues to develop the team and share best practices
  • Provides support staff performance feedback to the Pharmacy Manager to contribute to their growth
  • Leads with heart by setting an example of outstanding performance for his or her team
  • Remains flexible, provides coaching, is supportive and respectful while always striving to get better
  • Proactively takes on additional tasks and responsibilities, demonstrating a strong work ethic
  • Identifies opportunities and shares insight on how to improve patient care and customer service
  • Provides training, acts as back up and provides mentoring and coaching to the Inventory Specialist
  • Actively look for ways to help people, and do so in a friendly manner
    Remaining upright on the feet, particularly for sustained periods of time
  • Increased patient satisfaction with compassionate care during immunization and testing procedures.
  • Ensured adequate inventory of vaccines, testing supplies, and personal protective equipment through diligent supply management.

Operations Supervisor

CVS Health
11.2017 - 05.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Generated reports and tracked data to monitor operational priorities and scheduling.

Store Manager

McDonald's
09.2003 - 11.2017
  • Oversee day-to-day operations
  • Design strategy and set goals for growth
  • Maintain budgets and optimize expenses
  • Set policies and processes
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new employees
  • Evaluate and improve operations and financial performance
  • Direct the employee assessment process
  • Prepare regular reports for upper management
  • Ensure staff follows health and safety regulations
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Education

High School Diploma -

Harvey Milk High School
New York, NY
06.2003

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Schedule Coordination
  • Team Leadership
  • Coaching and Mentoring
  • Effective Communication

Certification

  • CPhT - Certified Pharmacy Technician
  • APHA - Pharmacy-Based Immunization Administration by Pharmacy Technicians
  • Adult, Child and Baby First Aid/CPR/AED
  • General Manager Business Leadership

Timeline

Field Training Coordinator

CVS Health
02.2023 - Current

Certified Pharmacy Technician/Immunization & COVID

CVS Health
05.2019 - 02.2023

Operations Supervisor

CVS Health
11.2017 - 05.2019

Store Manager

McDonald's
09.2003 - 11.2017

High School Diploma -

Harvey Milk High School
Roxy Trevino