Oona Celeste Tracy
Woodstock
Summary
Professional with a strong background in client support and coordination, ensuring efficient client relationships and satisfaction. Well organized, detailed, and thorough. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Reliable, approachable, and kind, with a focus on delivering exceptional service and fostering a positive environment. Effective at balancing competing priorities and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Child Support Coordinator
Au Pair
Subiaco, WA
10.2025 - 04.2026
- Developed and implemented individualized care plans to meet client needs and enhance satisfaction.
- Monitored client progress, adjusting support strategies based on feedback and outcomes.
- Developed educational and recreational activities tailored to individual children's needs.
- Supervised daily activities and routines for children, ensuring safety and engagement.
Independent Artist, Gallery Assistant
Mica Seely
Woodstock, Vermont
05.2025 - 09.2025
- Managed client inquiries and communications, acting as a primary point of contact for prospective buyers
- Assisted with exhibition installation and deinstallation, including artwork rotation and spatial curation
- Handled administrative tasks such as scheduling, email correspondence, and order coordination
- Maintained inventory of artworks, tracking availability, pricing, and sales status
Front Desk Associate
St. Lawrence University
Canton, New York
01.2022 - 05.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated scheduling for appointments and events, optimizing guest experiences.
- Maintained accurate records of guest information and billing details using property management systems.
- Trained new staff on front desk procedures and customer service best practices.
Hostess, Waitress & Bartender
Worthy Kitchen
Woodstock, Vermont
08.2019 - 09.2025
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Built strong rapport with customers
- Trained new staff on customer service protocols and restaurant policies to maintain service standards.
- Managed waitlist and reservations using restaurant management software to enhance guest flow.
Media and Events Coordinator
Diversity & Inclusion Office
Canton, New York
08.2022 - 05.2023
- Led outreach efforts to community organizations, strengthening partnerships for diversity initiatives.
- Managed social media account and updated weekly posts and announcements
- Attended and supervised events promoting diversity and inclusion
- Coordinated diversity training programs to enhance employee engagement and cultural competency.
- Developed and implemented inclusive recruitment strategies to attract diverse talent pools.
Bartender
Tick Tock Inn
Canton, New York
11.2024 - 05.2025
- Served customers by taking orders, making recommendations and handling concerns
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Trained and mentored new bartenders on service standards and beverage preparation.
- Managed inventory levels, ordering supplies to minimize shortages and reduce waste.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
Waitress
Keadron Valley Inn & Ransom Tavern
South Woodstock, Vermont
06.2025 - 09.2025
- Delivered customer service in a fast-paced environment
- Communicated clearly with kitchen and bar staff
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Maintained a clean, organized and welcoming dining space
- Adapted communication style(s) to different needs
- Remained calm, professional and efficient under pressure
Waitress
Ottauquechee Yacht Club
Woodstock, Vermont
05.2024 - 08.2024
- Greeted and served customers in a timely manner
- Managed numerous tables and customers ensuring contentment
- Worked closely and communicated with other employees and managers
Sales Representative
Cutco Knives
Woodstock, Vermont
06.2020 - 10.2020
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to strategize effective sales techniques.
- Analyzed market trends to identify opportunities for new customer acquisition.
- Implemented feedback mechanisms to enhance customer satisfaction and retention rates.
- Streamlined sales processes, resulting in improved efficiency in closing deals.
Cleaner
Blackhat Custom Design
Pomfret, Vermont
03.2020 - 08.2021
- Maintained cleanliness and organization of workspaces to enhance operational efficiency.
- Utilized industrial cleaning equipment to ensure high standards of sanitation and safety.
- Implemented cleaning schedules, optimizing workflow and resource allocation.
Cashier
Sweet and Salty Ice Cream
Woodstock, Vermont
06.2018 - 09.2019
- Ensured cleanliness and sanitation within shop
- Managed cash and card transactions and balanced register
- Communicated with customers and handled questions or concerns
- Supervised 3 ice cream topping stations and refilled toppings when low
Education
Bachelor of Science - Psychology
St. Lawrence University
Canton, NY05.2025
Skills
- Written and Verbal Communication
- Leadership and Management
- Teamwork and Collaboration
- Emotional Regulation
- Research and Data Analysis
- Time Management
- Fostering Interpersonal and Intercultural Relationships
- Issue Resolution
- Appointment scheduling
- Project management
- Event planning experience
Websites
Languages
Spanish
Limited Working
Timeline
Child Support Coordinator
Au Pair
10.2025 - 04.2026
Waitress
Keadron Valley Inn & Ransom Tavern
06.2025 - 09.2025
Independent Artist, Gallery Assistant
Mica Seely
05.2025 - 09.2025
Bartender
Tick Tock Inn
11.2024 - 05.2025
Waitress
Ottauquechee Yacht Club
05.2024 - 08.2024
Media and Events Coordinator
Diversity & Inclusion Office
08.2022 - 05.2023
Front Desk Associate
St. Lawrence University
01.2022 - 05.2025
Sales Representative
Cutco Knives
06.2020 - 10.2020
Cleaner
Blackhat Custom Design
03.2020 - 08.2021
Hostess, Waitress & Bartender
Worthy Kitchen
08.2019 - 09.2025
Cashier
Sweet and Salty Ice Cream
06.2018 - 09.2019
Bachelor of Science - Psychology
St. Lawrence University
LEADERSHIP EXPERIENCE
- Chess Club, Social Chair, Canton, New York Mar 2023 - May 2025
- Managed clubs social media and designed posters for upcoming events
- Facilitated weekly meetings and social events
- Women in Math and Science, Vice President, Canton, New York February 2024 - May 2025
- Planning meetings and events aligning with the club's purpose
- Communicate with club members informing of upcoming meetings, events, and updates
- Women in Economics, Secretary, Canton, New York April 2024 - May 2025
- Planned and publicized events
- Scheduled weekly meetings