Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Oona Owusu-Mainoo

Summit,NJ

Summary

Strong track record of reliability, accuracy and efficiency in all tasks. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Maintains superior performance in both individual and team-focused duties. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I am charismatic, responsible, professional, and humble. I have over six years experience in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Patient Behavior Technician currently implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Behavioral Technician

Bright Achievements
02.2024 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
  • Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
  • Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.

Behavior Technician

Compass ABA Therapy
10.2023 - Current
  • Worked as part of collaborative team to address changing needs of children and families.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Treated clients and families with respect and dignity.

Customer Service, Food Service

Shake Shack
07.2021 - 09.2023
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Processed orders, service requests and applied information to customers.

Wawa Customer Service Associate

Wawa
04.2020 - 07.2021
  • Prepare sandwiches, drinks, take customers at register
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager

Handles Frozen Yogurt
10.2018 - 02.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.

Cashier

Chipotle Mexican Grill
07.2019 - 01.2020


  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Cashier/Server

Dunkin' Donuts
09.2016 - 03.2018
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Science - Biology

Rutgers University-Newark
Newark, NJ
05.2025

Associate of Science - Biology

Union County College
Cranford, NJ
08.2022

Skills

  • Cashier/Server (6 years)
  • Telephone etiquette
  • Order management
  • Patient care
  • Sales expertise
  • Analytical and Critical Thinking
  • Food Preparation
  • Cash Handling
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Behavior treatment plans
  • Intervention management
  • Disability experience
  • Documentation skills
  • Cost Reduction
  • Employee Performance Evaluations
  • Money Handling
  • Customer Relations
  • Operations Management

Additional Information

  • Authorized to work in the US for any employer Authorized to work in the US for any employer

Timeline

Behavioral Technician

Bright Achievements
02.2024 - Current

Behavior Technician

Compass ABA Therapy
10.2023 - Current

Customer Service, Food Service

Shake Shack
07.2021 - 09.2023

Wawa Customer Service Associate

Wawa
04.2020 - 07.2021

Cashier

Chipotle Mexican Grill
07.2019 - 01.2020

Assistant Manager

Handles Frozen Yogurt
10.2018 - 02.2020

Cashier/Server

Dunkin' Donuts
09.2016 - 03.2018

Bachelor of Science - Biology

Rutgers University-Newark

Associate of Science - Biology

Union County College
Oona Owusu-Mainoo