Oona Owusu-Mainoo
Summit,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant/Medical Biller with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Summit Health- Endocrinology
12.2024 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Scheduling and confirming appointments
- Checking in and out patients
- Verifying patients medical results, insurances, visits, etc
Medical Receptionist
Spring Grove Rehabilitation & Healthcare Center
11.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Worked as part of collaborative team to address changing needs of children and families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Admin Assistant/Medical Biller
A&J Magestic Home Care
08.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Supported staff on special assignments and ad hoc projects.
- Contacted insurance companies for patient medical billing operations.
- Submitted patient statements and medical billing to insurance companies.
- Received and routed medical records.
- Maintained knowledge of standardized medical billing codes.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
Behavioral Technician
Bright Achievements
02.2024 - 06.2024
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
Behavior Technician
Compass ABA
10.2023 - 01.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Customer Service, Food Service
Shake Shack
07.2021 - 09.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Processed orders, service requests and applied information to customers.
- Responded proactively and positively to rapid change
- Trained staff on operating procedures and company services
Wawa Customer Service Associate
Wawa
04.2020 - 07.2021
- Prepare sandwiches, drinks, take customers at register
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
Handles Frozen Yogurt
10.2018 - 02.2020
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Cashier
Chipotle Mexican Grill
07.2019 - 01.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Cashier/Server
Dunkin' Donuts
09.2016 - 03.2018
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Biology
Rutgers University-Newark
05.2025
Associate of Science - Biology
Union County College
08.2022
Skills
- Appointment confirmation
- Medical office administration
- Epic, Athena, and Point Click Care- EMR system experience
- Payment collection
- Billing support
- Insurance Verification, Long Term Care, In and Out-of-Network Insurance experience
- Quickbooks
- Microsoft Word, Office, Word, Access, Excel
- Scheduling Appointments
- Outpatient care
- Behavior treatment plans
Skills
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Patient Service Representative
Summit Health- Endocrinology
12.2024 - Current
Medical Receptionist
Spring Grove Rehabilitation & Healthcare Center
11.2024 - Current
Admin Assistant/Medical Biller
A&J Magestic Home Care
08.2024 - Current
Behavioral Technician
Bright Achievements
02.2024 - 06.2024
Behavior Technician
Compass ABA
10.2023 - 01.2024
Customer Service, Food Service
Shake Shack
07.2021 - 09.2023
Wawa Customer Service Associate
Wawa
04.2020 - 07.2021
Cashier
Chipotle Mexican Grill
07.2019 - 01.2020
Assistant Manager
Handles Frozen Yogurt
10.2018 - 02.2020
Cashier/Server
Dunkin' Donuts
09.2016 - 03.2018
Associate of Science - Biology
Union County College
Bachelor of Science - Biology
Rutgers University-Newark
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