Amy Hartnett
Columbus,OH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Account Manager
Sharebite
01.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Senior Onboarding Specialist
Owner.com
12.2023 - 01.2025
- Company Overview: Collaborated closely with cross-departmental teams, especially the product team, to develop and implement new product features based on customer feedback
- Managed a caseload of 50 onboarding cases per month, ensuring a smooth transition for new customers
- Trained new onboarding specialists on best practices and workflows, ensuring consistency and efficiency in the onboarding process
Onboarding Specialist
Owner.com
01.2023 - 04.2024
- Company Overview: Owner.com is an innovative online platform designed to empower entrepreneurs and small business owners
- It provides a comprehensive suite of tools and resources, including business management software, marketing solutions, and educational content
- With a focus on helping users streamline operations and enhance their online presence, Owner.com aims to simplify the journey of running a business, enabling owners to achieve their goals and drive growth
- 100% quota attainment for 14 months straight
- Successfully onboarded over 200 accounts with a less than 12% post live churn rate
- Contributed to a high overall G2 score for customer satisfaction by creating a fast ramping period
- Success created over 200 training articles in Intercom during a 90 period
Data Analyst - Operations
Nextbite
03.2021 - 01.2023
- Company Overview: Ran ad-hoc analyses and collaborated with cross-functional partners in a fast-paced environment
- Built an Executive KPI Summary dashboard in Sigma for quarterly business analysis reported by the C-Suite and Finance teams
- Self-taught in SQL and Tableau, creating insightful dashboards that empower customers to easily identify performance trends
- Implemented a streamlined onboarding process, significantly reducing the time required for customers to achieve proficiency with the product
- Fostered strong relationships with customers by providing ongoing support and hosting Open Office Hours to address questions and concerns
- Continuously explored innovative ideas to enhance customer understanding and improve overall satisfaction, effectively alleviating pressure on post-launch teams
Account Manager
Nextbite
12.2020 - 03.2021
- Company Overview: Nextbite is a cutting-edge technology company specializing in food delivery and virtual kitchen solutions
- By partnering with local restaurants, Nextbite enables them to expand their reach through a unique virtual brand model, offering consumers a diverse range of cuisines delivered directly to their door
- With a focus on optimizing delivery operations and enhancing customer experience, Nextbite leverages data-driven insights to streamline menus and maximize efficiency
- The company is dedicated to helping restaurants thrive in the evolving food landscape while providing convenient dining options for customers
- Onboarded, monitored, and assisted around 60 personal partner relationships with our Small Business accounts by keeping them updated on their performance with our NextBite concepts
- Created processes and procedures for MidMarket accounts that were adapted from Small Business and Enterprise Account Managers
- Revamped the first 90 days with a new NextBite partner, by creating touchpoints, metric standards, and a decision tree
Popup Account Executive
Fooda
04.2019 - 10.2020
- Company Overview: Fooda is a dynamic food service company that transforms the workplace dining experience by connecting local restaurants with businesses and their employees
- By offering a rotating selection of fresh, high-quality meals delivered right to the office, Fooda makes lunchtime convenient and enjoyable
- Their platform fosters partnerships with local eateries, promoting community engagement and supporting small businesses
- With a focus on variety and sustainability, Fooda aims to enhance workplace culture and satisfaction through delicious and diverse food options, making every meal an opportunity to explore new culinary delights
- Trained account executive and popup coordinator with 100% retention
- Led the rollout for the Fooda for Restaurants point of sale app creating logging documents for execution, training materials for other markets, resources for restaurant partners and finding solutions for unforeseen issues
- Successfully on boarded and launched over 70 restaurants
- Improved the vendor kickoff process and training documents used to launch and retain quality restaurant partners
- Helped develop the Popup Improvement Plan process focused on increasing same store sales while improving event setup and increasing customer happiness
- Oversaw growth of $9K/month to $200K/month in gross food sales
Education
Associate of Arts - Art and Design Communications
Columbus College of Art & Design
Columbus Ohio01.2007
Digital Design and Communications
Columbus State Community College
01.2010
Certification
- Google Project Management Certification
- Learn SQL A-Z
Timeline
Restaurant Account Manager
Sharebite
01.2025 - Current
Senior Onboarding Specialist
Owner.com
12.2023 - 01.2025
Onboarding Specialist
Owner.com
01.2023 - 04.2024
Data Analyst - Operations
Nextbite
03.2021 - 01.2023
Account Manager
Nextbite
12.2020 - 03.2021
Popup Account Executive
Fooda
04.2019 - 10.2020
Digital Design and Communications
Columbus State Community College
Associate of Arts - Art and Design Communications
Columbus College of Art & Design
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