Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Opal Atchitson

Phoenix

Summary

Experienced customer service professional with over 7 years of experience. Skilled in managing outbound calls and handling high call volumes efficiently. Strong verbal and written communication abilities, along with proficiency in Microsoft Office applications, contribute to consistently delivering excellent customer service.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Independent Contractor

Lets Take Surveys
06.2000 - Current
  • Doing outbound calls completing surveys
  • Data entry
  • Easily changes script frequently
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Customer Service Representative

Westgroup Research
01.2001 - 03.2023
  • Doing outbound calls completing surveys
  • Data entry
  • Meeting daily and weekly metrics
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Customer Service Representative

Eaton Investments
01.2015 - 05.2021
  • Did outbound political calls
  • Data entry
  • Did light sales for magazine renewal
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Glendale High School
01.1998

Peer Support Specialist - Peer Support

Terros
Phoenix
08-2025

Skills

  • Client engagement strategies

  • Task prioritization

  • Consistent deadline management

  • Workplace safety adherence

Certification

  • NCPS - National Certified Peer Specialist
  • CPR and First Aid Certification

Timeline

Customer Service Representative

Eaton Investments
01.2015 - 05.2021

Customer Service Representative

Westgroup Research
01.2001 - 03.2023

Independent Contractor

Lets Take Surveys
06.2000 - Current

High School Diploma -

Glendale High School

Peer Support Specialist - Peer Support

Terros

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Opal Atchitson