Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah El

Brooklyn,NY

Summary

Agile, focused, patient and fluent in English and french. Warm and friendly with strong communication skills. Fast learner to rapidly grasp new processes and technical information. Remained calm and professional in stressful circumstances.

Overview

8
8
years of professional experience

Work History

Office Assistant

theÉcole
New York, NY
08.2022 - Current
  • Served as a liaison between parents and the school, handling inquiries via phone calls and emails regarding various matters such as children's pick-up, attendance, bus transportation, metro cards, and medical forms.
  • Managed both physical and digital files, ensuring accuracy and up-to-date information. Utilized Excel spreadsheets for various purposes including maintaining children's medical records, order tracking, signing forms, and payments.
  • Managed the OPT system by updating its systems annually and coordinating transportation assignments for students. Ensured timely provision of metro cards or Yellow bus services to students.
  • Coordinating school-wide orders and subscriptions, maintaining daily communication with vendors to address various needs. Collaborated with international suppliers to successfully manage large orders, such as the Cufay order from France, facilitating delivery via boat through effective stakeholder communication.
  • Assisting teachers in organizing projects such as field trips, handling tasks such as booking transportation, arranging lunches, and purchasing tickets.
  • Organizing staff and school gatherings, including open houses for over 200 attendees. Managed all aspects of event planning, from booking catering services and venues to coordinating activity stands.

Human Resources Assistant

Leroy Merlin
Martigues , France
10.2018 - 11.2019
  • Guided 30 new hires through orientation and onboarding processes, explaining documentation requirements to streamline HR procedures.
  • Scheduled appointments, meetings, and conferences with employees to address and resolve personnel issues, facilitating conflict resolution.
  • Assisted in the recruitment and hiring processes of over 30 new employees, scheduling interviews, and completing reference checks.
  • Maintained up-to-date employee data on a daily basis to ensure accuracy.
  • Supported the finance manager with payroll tasks to ensure timely and accurate processing.
  • Coordinated 24 corporate events, conventions, meetings, and gatherings, including holiday staff parties and team-building activities. Communicated with various vendors to organize these events effectively.

Customer Service Agent

Leroy Merlin
Martigues , France
08.2016 - 09.2018
  • Investigated and resolved a wide range of customer issues, from routine inquiries to more complex concerns, ensuring prompt and effective solutions.
  • Provided friendly, knowledgeable, and efficient service to address customer questions.
  • Managed a high volume of customer interactions, handling over 90 calls and emails per day with professionalism and attentiveness.
  • Collaborated cross-functionally with other departments, such as logistics, to address customer issues promptly and effectively.
  • Utilized multiple internal systems daily, including order and tracking systems.
  • Processed refunds, returns, exchanges, and order cancellations in accordance with established policies and procedures, ensuring customer satisfaction.

Education

Bachelor Degree in Management Economics -

Aix-Marseille University
Aix En Provence,France
06.2017

High School Diploma in Economic And Social Sciences -

Lycée Paul Langevin
Martigues, France
06.2013

Skills

  • Bilingual: Fluent in English and French (native proficiency)
  • Adaptability
  • Effective Time Management
  • Written & Verbal Communication Skills
  • Motivated Attitude
  • Team Player
  • Multitasking and Prioritization
  • Good Computer Skills
  • Good Judgment and Decision Making

Timeline

Office Assistant

theÉcole
08.2022 - Current

Human Resources Assistant

Leroy Merlin
10.2018 - 11.2019

Customer Service Agent

Leroy Merlin
08.2016 - 09.2018

Bachelor Degree in Management Economics -

Aix-Marseille University

High School Diploma in Economic And Social Sciences -

Lycée Paul Langevin

Similar Profiles

CREATE PROFILE
Sarah El