Opal Evans
Houston
Summary
Self-confident Guest Services Supervisor with experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hotel or hospitality industry.
Overview
8
8
years of professional experience
Work History
GUEST SERVICES SUPERVISOR
BLOSSOM HOUSTON HOTEL
09.2022 - 08.2023
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
CUSTOMER SERVICE SUPERVISOR
Getix Health
11.2021 - 09.2022
- Provided tours/room inspections, assisted with payroll, billing issues, developing upsell incentives, assisted with check in, new hire training, and escalated guest calls.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
GUEST SERVICES AGENT/LEAD PBX OPERATOR
Kalahari Resorts and Conventions
10.2019 - 06.2021
- Handled inbound/outbound calls and texts from all guests, created PBX manual for new hires, assisted in training new hires, assisted with front desk, concierge, and valet, assisted with all billing issues before, during, and after a guest's stay.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Boatswaine's Mate
U.S. Navy
08.2015 - 04.2017
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Employed telecommunications equipment to coordinate marine traffic and organize navigation.
Education
Secondary School -
C.E. Ellison Highschool
Skills
- Strong multitasking/time management/organization ability
- Outstanding leadership/interpersonal abilities
- Customer service
- Inventory abilities
- Computer/Microsoft abilities
- Finance
- Strong Communication
Conflict Management
Timeline
GUEST SERVICES SUPERVISOR
BLOSSOM HOUSTON HOTEL
09.2022 - 08.2023
CUSTOMER SERVICE SUPERVISOR
Getix Health
11.2021 - 09.2022
GUEST SERVICES AGENT/LEAD PBX OPERATOR
Kalahari Resorts and Conventions
10.2019 - 06.2021
Boatswaine's Mate
U.S. Navy
08.2015 - 04.2017
Secondary School -
C.E. Ellison Highschool
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