Opal Graves
Newport News,VA
Summary
Results-driven professional with extensive experience in housing management and operational leadership. Expertise in financial analysis and policy development, achieving high compliance rates and enhancing collaboration to improve service delivery and team performance.
Overview
18
18
years of professional experience
Work History
Housing Management Specialist
IMCOM Directorate Training
Fort Eustis, Virginia
05.2023 - Current
- Designed and delivered training programs to upskill housing team members.
- Conducted compliance assessments to identify operational improvements.
- Developed stakeholder engagement strategies to enhance collaboration across ID-T.
- Researched industry trends to support strategic planning and decision-making.
- Assisted recruitment by conducting interviews with prospective candidates.
- Coached managers on best practices for implementing policies.
- Analyzed financial data to recommend cost-saving measures for organization.
Privatized Housing Branch Chief
USAG Fort Gordon
Augusta, Georgia
10.2021 - 05.2023
- Led strategic planning initiatives to optimize branch operations and improve service delivery.
- Developed and implemented policies to ensure compliance with federal regulations and organizational standards.
- Facilitated team leadership workshops to enhance collaboration and communication among branch staff.
- Managed budget allocations and monitored expenditures to ensure financial accountability and resource optimization.
- Conducted performance evaluations to assess team members' contributions and identify areas for development.
- Engaged with stakeholders to gather feedback and align branch objectives with organizational goals.
- Coordinated training programs to enhance staff skills and improve overall team performance.
- Established a system for tracking and reporting key performance indicators to measure branch success.
- Maintained effective communication channels between branch and higher-level management for strategic alignment.
- Promoted a culture of continuous improvement by encouraging innovative ideas and solutions from team members.
- Maintained up-to-date records of all transactions conducted at the branch.
- Performed regular audits of operational processes to identify areas requiring improvement or corrective action.
Housing Division Chief
USAG Yuma
Yuma, Arizona
04.2019 - 10.2021
- Developed strategic plans to align division goals with organizational objectives and enhance operational efficiency.
- Directed budget management activities, ensuring fiscal responsibility and alignment with division priorities.
- Oversaw project oversight to ensure timely delivery of initiatives within established quality standards.
- Trained and mentored team members to enhance skills and improve overall division performance.
- Conducted policy development to establish guidelines and procedures that support operational excellence.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Established communication protocols to ensure transparency and accountability within the division.
- Enhanced stakeholder relationships through regular updates and engagement initiatives.
- Represented the organization at conferences or other events related to topics relevant to the division's work.
- Developed and maintained budgets, monitored financial performance, and provided oversight of fiscal operations.
- Monitored customer feedback regarding services provided by the division and developed strategies for improvement when needed.
- Evaluated program effectiveness to ensure quality assurance standards are met.
- Reviewed and approved personnel actions including hiring, disciplinary action, promotions, transfers, and terminations.
- Created presentations summarizing key findings from research projects conducted by the division.
Front Desk Agent
IHG Army Hotels
Yuma, Arizona
06.2014 - 04.2019
- Conducted regular inspections to uphold compliance with safety regulations and facility standards.
- Collaborated with team members to enhance guest relations and resolve service issues effectively.
- Analyzed financial reports to identify trends and inform budgeting decisions for operational improvements.
- Monitored facility maintenance tasks to ensure compliance with safety and quality standards.
- Coordinated guest check-in processes to enhance customer satisfaction and streamline operations.
General Store Manager
Petsway
Joplin, Missouri
11.2007 - 10.2010
- All duties required to manage two satellite stores to the fullest extent.
- Resolved customer complaints promptly and professionally.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Coding And Billing
Grantham University
Lenexa, KS04-2014
Some College (No Degree) - Health Information Management
Grantham University
Lenexa, KSSkills
- Written and oral communication
- Attention to detail
- Interpersonal skills
- Cost reduction strategies
- Budget management
- Relationship building
- Conflict resolution
- Team collaboration
- Customer relations
References
References available upon request.
Timeline
Housing Management Specialist
IMCOM Directorate Training
05.2023 - Current
Privatized Housing Branch Chief
USAG Fort Gordon
10.2021 - 05.2023
Housing Division Chief
USAG Yuma
04.2019 - 10.2021
Front Desk Agent
IHG Army Hotels
06.2014 - 04.2019
General Store Manager
Petsway
11.2007 - 10.2010
Associate of Science - Coding And Billing
Grantham University
Some College (No Degree) - Health Information Management
Grantham University