Summary
Overview
Work History
Education
Skills
Timeline
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Opal Johnson

Banning,CA

Summary

Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

24
24
years of professional experience

Work History

Store Manager

Family Dollar
10.2017 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Medical Biller

Bill Rite
06.2009 - 04.2015
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Orchestrated medical coding, payment posting, accounts receivables and collections.
  • Liaised between patients, insurance companies and billing office.
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Adhered to established standards to safeguard all patients' health information.
  • Delivered timely and accurate charge submissions.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.

Area Merchandiser/ Cashier

Big Lots
05.2000 - 08.2005
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.

Education

High School Diploma -

John McDonogh
New Orleans, LA
06.1999

Skills

  • Customer Service Management
  • Team Leadership
  • Multitasking and Prioritization
  • Money Handling
  • Customer Relations
  • Sales Coaching

Timeline

Store Manager

Family Dollar
10.2017 - Current

Medical Biller

Bill Rite
06.2009 - 04.2015

Area Merchandiser/ Cashier

Big Lots
05.2000 - 08.2005

High School Diploma -

John McDonogh

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Opal Johnson