Summary
Overview
Work History
Education
Skills
Timeline
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Opal Pryce

Miami,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, energetic positive demeanor and relationship-building skills and rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.





Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

First Service Residental
03.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new team members on company procedures, customer service and issue resolution.

Dispatcher Coordinator

Four Seasons Hotels And Resorts Surfside
10.2020 - 10.2022
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
  • Managed high call volumes while maintaining composure and professionalism under pressure.

Operation Area Specialist

First Services Residential
04.2019 - 11.2019
  • All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately
  • Trained and mentored junior team members, fostering professional growth and development within the company.
  • Built strong client relationships with effective communication and timely follow-ups, ensuring customer satisfaction.
  • Adapted quickly to evolving within the company and regulatory changes, ensuring continuous compliance and operational efficiency.

Overnight Cashier

Walmart Supercenter
06.2015 - 05.2016
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Maintained strict security protocols to protect cash, customers, and store assets.
  • Streamlined transaction processes for quicker customer checkouts and reduced wait times.
  • Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
  • Delivered expert, friendly service to serve every customer need.
  • Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
  • Assisted management with ad hoc projects such as inventory audits or seasonal merchandising changes as required.

Inbound Technical Support Specialist

Teleperformance USA
08.2013 - 07.2014
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Streamlined support processes for increased efficiency and faster response times.
  • Maintained up-to-date expertise in products and services through continuous learning and training.
  • Supported new team members during onboarding, acting as a mentor and resource throughout their training process.
  • Improved customer satisfaction by providing timely and accurate technical solutions to inbound inquiries.
  • Assisted in the creation of troubleshooting guides and FAQs to improve self-service options for customers.
  • Managed high call volumes, maintaining professionalism under pressure while addressing customer needs.

Education

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.2010

Associate of Arts - Biological Science

Miami Dade College
Miami, FL
04.2016

Bachelor of Science - Biological Sciences Minor Psychology

Florida International University
Miami, FL
05.2026

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Office Organization
  • Hospitality services
  • Front Office Management
  • Issue handling
  • Guest Relations
  • Confidentiality handling
  • Office Administration
  • Skilled in [All Microsoft Software, Email, and etc]
  • Technical Support

Timeline

Front Desk Receptionist

First Service Residental
03.2023 - Current

Dispatcher Coordinator

Four Seasons Hotels And Resorts Surfside
10.2020 - 10.2022

Operation Area Specialist

First Services Residential
04.2019 - 11.2019

Overnight Cashier

Walmart Supercenter
06.2015 - 05.2016

Inbound Technical Support Specialist

Teleperformance USA
08.2013 - 07.2014

High School Diploma -

North Miami Beach High School

Associate of Arts - Biological Science

Miami Dade College

Bachelor of Science - Biological Sciences Minor Psychology

Florida International University

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Opal Pryce