OPAL YOUNG
Suitland,MD
Summary
Seasoned and results-oriented customer service expert with over 10 years of experience in environments dedicated to customer satisfaction, specializing in medical assistance. Strong understanding of business principles effectively contributes to enhancing the company's bottom line. Organized and motivated team player equipped with exceptional communication and interpersonal skills, consistently utilizing a positive attitude to represent the company and foster customer loyalty. Committed to driving excellence in service delivery while building lasting relationships with clients.
Overview
14
14
years of professional experience
Work History
Merchandiser
American Greetings
11.2018 - 08.2021
- Developed and implemented effective merchandising strategies to optimize product placement and visibility.
- Analyzed sales data to identify trends, improving inventory turnover and product assortment.
- Conducted regular audits of merchandise compliance with company standards, ensuring accuracy and consistency.
- Led seasonal planning initiatives, coordinating product launches with marketing campaigns for increased engagement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Developed merchandising strategy to efficiently move overstock.
Administrative Assistant
Howard Road Academy Public Charter School
01.2013 - 06.2017
- Managed scheduling and coordination of daily operations for staff and students.
- Organized and maintained accurate student records using electronic database systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed training materials to enhance onboarding experience for new hires in administration.
- Implemented filing system improvements, increasing accessibility of important documents.
- Managed student records with precision, maintaining compliance with institutional policies.
- Coordinated scheduling for faculty meetings, ensuring optimal use of time and resources.
- Streamlined administrative processes by implementing efficient filing systems and document management.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared and distributed internal communications to ensure team alignment on school initiatives.
- Streamlined office processes to enhance efficiency in administrative support tasks.
Office Manager
Sunset Family Medical Center
08.2010 - 03.2012
- Streamlined patient scheduling processes, enhancing overall appointment efficiency.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility.
- Supervised front office staff, fostering a collaborative and productive work environment.
- Monitored compliance with healthcare regulations, ensuring adherence to all legal requirements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Optimized inventory management to ensure essential medical supplies were always available.
- Fostered collaborative work environment, organizing team-building activities.
- Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
Front Office Manager
RDN Medical Management
05.2007 - 08.2010
- Maintained doctor’s payables and receivables.
- Set up schedules for all front office staff shifts
- Oversaw the scheduling for all 8 doctors in the facility
- Prepared documents/reports/correspondence for signature or review from handwritten notes.
- Assisted in design of electronic file systems and maintains electronic and paper files for doctors.
- Opening annotates reviews and processes incoming mail, determining what mail to forward.
- Answered phones, screens call, and redirects calls as needed to doctor or other facilities
- Provided and directs copy and fax activities to others.
- Administrative resource for doctors.
- Assisted with projects and all other duties as assigned or needed.
Education
Certificate of Completion - Medical Office Assistant, Medical Office Billing
University of District of Columbia
Washington, D.C.12.2008
Certificate of Completion - Food Protection Manager, CDA Preparation Training
Southeast Children’s Fund
Washington, D.C.05.2005
Skills
- Proficient in Microsoft Office Suite
- Reliable and punctual
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Merchandise planning
- Pricing and signage updates
- Product inventory counts
- Visual displays
- Floor set design
- Time management
- Multitasking
- Customer service
- Product knowledge
- Adaptability and flexibility
Training
Completed numerous courses and seminars in customer service
Timeline
Merchandiser
American Greetings
11.2018 - 08.2021
Administrative Assistant
Howard Road Academy Public Charter School
01.2013 - 06.2017
Office Manager
Sunset Family Medical Center
08.2010 - 03.2012
Front Office Manager
RDN Medical Management
05.2007 - 08.2010
Certificate of Completion - Medical Office Assistant, Medical Office Billing
University of District of Columbia
Certificate of Completion - Food Protection Manager, CDA Preparation Training
Southeast Children’s Fund