Opal Joanne Eggen
Frankston,TX
Summary
Independent Contractor Distributor delivering residential and retail sales publications for The Dallas Morning News, Wall Street Journal, The New York Times, USA Today and The Tyler Morning Telegraph. Responsible for all aspects of managing distribution, delivering a clean, dry, readable news copy, timely delivered. Maintained a reliable personal vehicle with a spotless driving record. Comfortable working early mornings, seven days per week. Professional and outgoing with a history of developing relationships with customers. Organized, planned. and mapped routes for delivery. Proficient record keeping, inventory management, and collection of accounts receivables.
Manager of retail store, with excellent communication skills with corporate headquarters, in store personnel, outside sales vendors, and Human Resources. Proficient in inventory control, cash control, employee scheduling and training
Overview
40
40
years of professional experience
Work History
Independent Contractor
Self Employed
07.2016 - Current
- Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
- Maintained a high level of accuracy in paper delivery, ensuring all customers received the correct publications.
- Demonstrated excellent time management skills while adhering to strict delivery deadlines for daily papers.
Store Manager
Hancock Fabrics
03.1995 - 11.2015
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Approved regular payroll submissions for employees.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Supervisor
Foley's Department Store
11.1983 - 03.1995
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
Some College (No Degree) - Business Administration
Tyler Junior College
Tyler, TXHigh School Diploma -
Robert E. Lee High School
Tyler, TX05.1978
Skills
- Responsiveness
- [State] Driver's License
- Route Planning
- Heavy Lifting
- Product Distribution
- Flexible Schedule
Timeline
Independent Contractor
Self Employed
07.2016 - Current
Store Manager
Hancock Fabrics
03.1995 - 11.2015
Supervisor
Foley's Department Store
11.1983 - 03.1995
Some College (No Degree) - Business Administration
Tyler Junior College
High School Diploma -
Robert E. Lee High School
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