Summary
Overview
Work History
Education
Skills
Timeline
Generic

Opalyn Y. Fern

Canton,OH

Summary

Highly qualified RN with broad experience in quality assurance, patient education, and team leadership. Specialized skills include acute patient care, health assessments, and medical documentation. Notable strengths: superior communication abilities, strong clinical judgment, and a commitment to fostering collaborative relationships within healthcare teams. Past work highlights include implementing quality improvement initiatives that enhanced patient satisfaction and reduced readmission rates.

Overview

15
15
years of professional experience

Work History

RN Charge Nurse

Aultman Woodlawn
Canton, OH
12.2022 - Current
  • Serves as night shift charge nurse
  • Collects comprehensive data pertinent to the patient's health or the situation
  • Analyzes the assessment data to determine the diagnosis or issue
  • Identifies expected outcomes for a plan individualized to the patient or the situation
  • Develops a plan that prescribes strategies and alternatives to attain expected outcomes
  • Implements the identified plan, coordinates care delivery, and employs strategies to promote health and a safe environment
  • Evaluates progress toward attainment of outcomes
  • Systematically enhances the quality and effectiveness of nursing practice
  • Attains knowledge and competency that reflects current nursing practice
  • Evaluates one's own nursing practice in relation to professional standards and guidelines, relevant statutes, rules and regulations
  • Interacts with and contributes to the professional development of peers and colleagues
  • Collaborates with patient, family, and others in the conduct of nursing practice
  • Integrates ethical provisions in all areas of practice
  • Integrates research findings into practice
  • Considers factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services
  • Provides leadership in the professional practice setting and the profession
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Performed physical examinations and assessments of patients' medical histories.
  • Assessed patient health and developed individualized care plans accordingly.

Telephonic Nurse Case Manager

Optum, UnitedHealth Group
Sandy Springs, GA
02.2021 - 12.2022
  • Provided telephonic health coaching and education to patients.
  • Developed care plans in collaboration with physicians and other healthcare providers.
  • Monitored patient progress, identified barriers, and intervened as needed.
  • Conducted comprehensive assessments of patient's medical history and needs.
  • Coordinated services between primary care physician, specialists, ancillary providers and community resources.
  • Maintained detailed case notes in the electronic health record system.
  • Assessed patient eligibility for insurance coverage and benefits.
  • Participated in interdisciplinary team meetings related to individual cases.
  • Interpreted laboratory results and imaging studies for assigned patients.
  • Educated patients on various disease processes, treatments, medications, lifestyle modifications.
  • Served as a liaison between patients and families and healthcare providers.
  • Reviewed referrals from primary care physicians or other sources for appropriateness of service levels based upon clinical criteria.
  • Identified opportunities for cost savings through utilization management strategies.
  • Facilitated timely authorizations for requested services.
  • Developed relationships with community resources to ensure appropriate referrals are made.
  • Performed follow up calls to assess patient satisfaction with care received.
  • Provided telephone triage services by responding to callers' inquiries regarding their health concerns.
  • Assisted with coordination of transitions of care across settings including discharge planning activities.
  • Consulted with pharmacists regarding drug interactions or side effects when necessary.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Collaborated with other professionals to assess client needs.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Educated clients on options to assist in making informed decisions.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Documented services and collected required data for evaluation.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Provided information to access financial assistance, legal aid or housing.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.

Call Center RN

Optum, UnitedHealth Group
Sandy Springs, GA
02.2017 - 02.2021
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Assessed patient's condition and determined the urgency of their needs.
  • Educated patients about available resources and how to access them.
  • Collaborated with other healthcare professionals to provide comprehensive care plans for patients.
  • Utilized evidence-based practice guidelines when providing care recommendations over the phone.
  • Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance.
  • Performed detailed reviews of patient records to determine appropriate action plans and referrals, if necessary.
  • Advised callers on preventive health measures, such as diet, exercise, immunization schedules.
  • Communicated effectively with physicians regarding patient conditions and concerns.
  • Provided emotional support and reassurance to callers in distress.
  • Analyzed symptoms and advised callers whether they should seek immediate medical attention or wait until their scheduled appointment.
  • Determined whether a caller's complaint is an emergency situation requiring immediate referral to a physician or urgent care facility.
  • Referred callers needing additional information or services to appropriate community resources.
  • Followed up with physicians regarding test results or other requests made during the telephone triage encounter.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Documented services discussed and provided details in electronic medical records.
  • Attended educational workshops to maintain current competency and licensure in nursing specialty.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Developed health education materials for patient use, as needed.

Tallahassee Memorial Rehabilitation Center
Tallahassee, FL
10.2013 - 08.2016
  • Assesses the physical, psychological, sociocultural, and spiritual dimensions of clients and their families, as well as their educational and discharge needs in order to formulate nursing diagnoses that is specific to the patient care
  • Plans nursing care while acknowledging that rehabilitation nursing is practiced within a dynamic, therapeutic, and supportive relationship that is constantly changing, as nurses and clients influence each other
  • Implements a plan of care by providing nursing care and education directly or through ancillary personnel, as needed, to maintain and restore function and prevent complications and further loss
  • Responsible for obtaining laboratory specimen from patients via venipuncture, PICC access and communicating with physician regarding results
  • Monitors changes in vitals and abilities of patient and communicates them to healthcare team after appropriate interventions have been implemented
  • Implements doctor's order and reviewing them prior to implementation to ensure that order is appropriate for patient
  • Evaluates the nursing care that is being provided is effective and modifies the plan, as needed, to achieve measurable goals and objectives
  • Shares information about the disease processes underlying disabilities and teaches nursing techniques to help clients and their families develop the self-care skills necessary to move toward wellness on the illness-wellness continuum
  • Prepares clients and their families for future self-management and decision-making responsibilities by fostering clients' independence and goal achievement
  • Reinforces the teaching done by specialists in rehabilitation and other healthcare disciplines, provides resource materials for clients' changing needs, and provides on-going patient education after discharge
  • Provides in-service education for healthcare team members and members of the community regarding the prevention of disabilities
  • Participates in the interdisciplinary team process at team conferences and other team meetings and offers input into team decision making
  • Work with team members and other healthcare professionals to ensure that the optimal opportunity for recovery is made available to the client, the most significant member of the rehabilitation team
  • Collaborates with team members to achieve cost-effective care by utilizing appropriate clinical measures to meet emergent physical, psychosocial, and spiritual situations
  • Actively listens, reflects, and guides clients and their families through the stages of the grieving process to mourn the loss of abilities and roles while also "instilling hope"
  • Contributes to a safe and therapeutic environment and supports activities that promote the clients' return of function and prevent complications or chronic illness
  • Intervenes on behalf of clients to ensure that medical professionals and nonmedical professionals work to maximize clients' success when they return to work or school
  • Responsible for obtaining laboratory specimen from patients via venipuncture, PICC access and communicating with physician regarding results
  • Monitors changes in vitals and abilities of patient and communicates them to healthcare team after appropriate interventions have been implemented
  • Implements doctor's order and reviewing them prior to implementation to ensure that order is appropriate for patient

Quality Assurance Analyst

WIPRO BPO for US Based Pharmaceutical
Cebu City, Cebu Philippines
04.2010 - 07.2013
  • Receive, prioritize and accurately monitor information from initial and follow up source documents of serious and non serious event reports to appropriate fields in TRACKWISE
  • Check if the appropriate code is used for adverse events using MedDRA and accurately advance cases through TRACKWISE workflow within global and local timelines
  • Perform case initiation duties as needed - this includes but not limited to receiving and tracking information regarding potential initial and follow up adverse event reports from all sources, prioritizing and performing searches for duplicates in TRACKWISE prior to the initiation of the case, providing reports to assigned staff for assessment and assuring that cases are returned to case initiation for distribution within defined timelines
  • Communicate with other manufacturers, legal and GDS regarding actions to be taken for adverse event reports, as directed
  • Collaborate in the review of written materials including data collection, tracking tools and other documents as assigned
  • Develop, analyze and monitor new, routine and ad HOC reports
  • Provide analytical support and expertise when compiling and reporting information
  • Assume responsibility for data integrity among various internal groups and/or between internal and external sources
  • Understand and adhere to USPS and GDS reporting obligations by initiating and processing adverse event reports within approved timelines as defined in local and global work instructions
  • SOPs and regulations to meet local and global reporting requirements
  • Obtain detailed knowledge of FDA, EMEA, APAC and other regulatory authority regulations and apply information to daily work operations
  • Contribute to the development of the team by participating in training programs and staff presentation and working groups
  • Provide trainings to newly hired staff and work with them as they transition from different roles
  • Participate in internal and external training programs, meetings and conferences to continually improve and build knowledge base of product safety and risk management
  • Communicate with headquarters and manufacturing plants regarding cases and closures of investigations
  • Trained and led staff on proper QA standards.
  • Developed corrective and preventive action plans to resolve non-compliance issues.
  • Prepared and analyzed internal and external quality reports for management staff review.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Maintained self-study program to enhance QA knowledge and skills.
  • Recommended improvements to systems and procedures for increased productivity.

Education

BSN -

Cebu Normal University
Cebu City, Cebu, Philippines

Skills

  • Geriatric Care
  • Advanced cardiac life support
  • Compassion and Empathy
  • Community health
  • Health Promotion
  • Quality Improvement
  • Basic Life Support
  • Discharge Planning
  • Clinical judgment
  • Cultural competence
  • Medical assessment
  • Case Management
  • Data Collection
  • Care Planning
  • Wound Care
  • Chart updating
  • Vaccine administration
  • Team Coordination
  • Licensed RN
  • Patient consultation
  • Family Education
  • Follow-up calls
  • HIPAA Education
  • Flow sheet charting
  • Direct nursing care
  • Patient Care
  • Strong medical ethic
  • Call triaging

Timeline

RN Charge Nurse

Aultman Woodlawn
12.2022 - Current

Telephonic Nurse Case Manager

Optum, UnitedHealth Group
02.2021 - 12.2022

Call Center RN

Optum, UnitedHealth Group
02.2017 - 02.2021

Tallahassee Memorial Rehabilitation Center
10.2013 - 08.2016

Quality Assurance Analyst

WIPRO BPO for US Based Pharmaceutical
04.2010 - 07.2013

BSN -

Cebu Normal University

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Opalyn Y. Fern