OPALYN YBANEZ FERN
Canton,OH
Summary
Caring, hardworking and service-oriented registered nurse with several years of experience. Well-versed in offering evidence-based, therapeutic care. Collaborative and motivational leader with expertise in training new nursing staff while providing top-notch service to patient populations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RN Charge Nurse
Aultman Woodlawn
Canton, OH
12.2022 - Current
- Assessed patient health and developed individualized care plans accordingly.
- Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Performed physical examinations and assessments of patients' medical histories.
- Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
- Collaborated with physicians in developing patient-specific treatment plans.
- Responded quickly to life-threatening situations by providing appropriate interventions.
- Ensured compliance with infection control policies and procedures.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
- Managed complex cases involving multiple diagnoses or treatments.
- Provided emotional support to families facing difficult decisions about a loved one's care.
- Worked closely with other healthcare professionals to coordinate patient care.
- Evaluated patient outcomes against established standards of care.
- Assisted in the development and implementation of departmental policies and procedures.
- Maintained accurate records of all treatment interventions provided to each patient.
- Delegated tasks appropriately among staff members according to their qualifications.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Supervised licensed practical nurses and certified nursing assistants.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Developed and implemented nursing care plans for individual patients based on their needs.
- Monitored vital signs, medication administration, and fluid balance for assigned patients.
- Coordinated and performed patient admissions, transfers and discharges.
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Directed unit staff and promoted quality care for diverse patients.
- Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Telephonic Nurse Case Manager
Optum, UnitedHealth Group
Sandy Springs, GA
01.2022 - 12.2022
- Provided telephonic health coaching and education to patients.
- Developed care plans in collaboration with physicians and other healthcare providers.
- Monitored patient progress, identified barriers, and intervened as needed.
- Conducted comprehensive assessments of patient's medical history and needs.
- Coordinated services between primary care physician, specialists, ancillary providers and community resources.
- Maintained detailed case notes in the electronic health record system.
- Assessed patient eligibility for insurance coverage and benefits.
- Participated in interdisciplinary team meetings related to individual cases.
- Interpreted laboratory results and imaging studies for assigned patients.
- Educated patients on various disease processes, treatments, medications, lifestyle modifications.
- Served as a liaison between patients and families and healthcare providers.
- Reviewed referrals from primary care physicians or other sources for appropriateness of service levels based upon clinical criteria.
- Identified opportunities for cost savings through utilization management strategies.
- Facilitated timely authorizations for requested services.
- Counseled patients on self-management techniques such as medication adherence and symptom management.
- Performed follow up calls to assess patient satisfaction with care received.
- Provided telephone triage services by responding to callers' inquiries regarding their health concerns.
- Assisted with coordination of transitions of care across settings including discharge planning activities.
- Consulted with pharmacists regarding drug interactions or side effects when necessary.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Collaborated with other professionals to assess client needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Educated clients on options to assist in making informed decisions.
- Advocated for clients to resolve medical or personal crises.
- Documented services and collected required data for evaluation.
- Provided information to access financial assistance, legal aid or housing.
- Utilized data and experience to coordinate patient care and rehabilitation.
Call Center RN
United Health Group – OPTUM RX, SYNC NURSES
Sandy Springs, US
02.2017 - 01.2022
- Assesses patient's current health status and recommends appropriate level of care based on clinical judgment and protocol
- Adheres to ethical, legal / regulatory and accreditation standards
- Assesses consumer's understanding of their condition and identifies potential care and / or provider gaps
- Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
- Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals
- Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision making process
- Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
- Empowers consumers with skills to enhance their interaction with their provider
- Coordinates services and referrals to health programs and community services
- Assesses and triages immediate health concerns
- Manages utilization through education
- Collaboratively plans care with member
- Educated patients on health maintenance, disease prevention, and treatment options.
Staff Nurse/ Registered Nurse
Tallahassee Memorial Healthcare
Miccosukee, Tallahassee, Florida
08.2013 - 10.2016
- Tallahassee Memorial Rehabilitation Center
- Cases Handled:
- Post ORIF
- Post Hip and Knee Surgery
- Post AKA, BKA and other amputations
- Post Neuro and Spine Surgery
- Post CVA and CABG
- Post Vascular Surgery
- Post Gastric Bypass and Gastro Surgery
- Uncontrolled Diabetes Mellitus
- Osteomyelitis
- Sepsis
- Hypertensive Crisis
- Respiratory Failure
- COPD, Emphysema
- Cancer (Pancreatic, Breast, Bone, Colon, Prostate, among others)
- Acute and Chronic Renal Failure
- Liver Cirrhosis
- Hepatitis
- HIV
- Duties and responsibilities:
- Assesses the physical, psychological, sociocultural, and spiritual dimensions of clients and their families, as well as their educational and discharge needs in order to formulate nursing diagnoses that is specific to the patient care
- Plans nursing care while acknowledging that rehabilitation nursing is practiced within a dynamic, therapeutic, and supportive relationship that is constantly changing, as nurses and clients influence each other
- Implements a plan of care by providing nursing care and education directly or through ancillary personnel, as needed, to maintain and restore function and prevent complications and further loss
- Responsible for obtaining laboratory specimen from patients via venipuncture, PICC access and communicating with physician regarding results
- Monitors changes in vitals and abilities of patient and communicates them to healthcare team after appropriate interventions have been implemented
- Implements doctor’s order and reviewing them prior to implementation to ensure that order is appropriate for patient
- Evaluates the nursing care that is being provided is effective and modifies the plan, as needed, to achieve measurable goals and objectives
- Shares information about the disease processes underlying disabilities and teaches nursing techniques to help clients and their families develop the self-care skills necessary to move toward wellness on the illness-wellness continuum
- Prepares clients and their families for future self-management and decision-making responsibilities by fostering clients' independence and goal achievement
- Reinforces the teaching done by specialists in rehabilitation and other healthcare disciplines, provides resource materials for clients' changing needs, and provides on-going patient education after discharge
- Provides in-service education for healthcare team members and members of the community regarding the prevention of disabilities
- Participates in the interdisciplinary team process at team conferences and other team meetings and offers input into team decision making
- Work with team members and other healthcare professionals to ensure that the optimal opportunity for recovery is made available to the client, the most significant member of the rehabilitation team
- Collaborates with team members to achieve cost-effective care by utilizing appropriate clinical measures to meet emergent physical, psychosocial, and spiritual situations
- Actively listens, reflects, and guides clients and their families through the stages of the grieving process to mourn the loss of abilities and roles while also "instilling hope"
- Contributes to a safe and therapeutic environment and supports activities that promote the clients' return of function and prevent complications or chronic illness
- Intervenes on behalf of clients to ensure that medical professionals and nonmedical professionals work to maximize clients' success when they return to work or school
- Responsible for obtaining laboratory specimen from patients via venipuncture, PICC access and communicating with physician regarding results
- Monitors changes in vitals and abilities of patient and communicates them to healthcare team after appropriate interventions have been implemented
- Implements doctor’s order and reviewing them prior to implementation to ensure that order is appropriate for patient.
Quality Auditor (Subject Matter Expert)
Hospira, Inc, Global Pharmaceutical R&D
Cebu City, Philippines
04.2010 - 07.2013
- Conducted internal audits to ensure compliance with quality standards.
- Monitored product performance and identified areas for improvement.
- Investigated customer complaints and initiated corrective actions.
- Developed and maintained audit plans, checklists and procedures.
- Performed root cause analysis of non-conformance issues.
- Reviewed supplier documentation to assess compliance with requirements.
- Evaluated production processes for efficiency and effectiveness.
- Tracked quality metrics such as defect rate, rework rate, waste rate.
- Identified process gaps by comparing actual results against expected outcomes.
- Recommended changes in products or processes to improve quality levels.
- Collaborated with production staff to resolve quality issues in a timely manner.
- Created reports on audit findings, including recommendations for improvements.
- Provided guidance to team members on the implementation of corrective action plans.
- Verified accuracy of inspection records and updated them as required.
- Assisted in developing strategies for improving overall customer satisfaction.
- Built relationships with customers to facilitate communication.
- Minimized cost of audits while maintaining high levels of service.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
Staff Nurse/ Clinical Educator
Vicente Sotto Memorial Medical, University of Southern Philippines Foundation
Lahug, Cebu City, Cebu, Philippines
10.2008 - 04.2010
- Orthopedic Unit
- Medical Unit
- Surgical Unit
- Pediatric Unit
- Gynecology Unit
- Labor and Delivery Unit
- Family Care Unit (Postpartum)
- Duties and Responsibilities:
- Perform nurse’s role apart from guiding, training and supervising student nurses assigned in the care of patients across the lifespan with varied cases to include but not limited to the following duties:
- Conduct thorough health assessment to identify appropriate nursing interventions
- Collaborate with members of the interdisciplinary health team to plan, implement, coordinate and evaluate patient care in consultation with patients and their families
- Implement care plans based on patients felt needs
- Administer medication and treatment as prescribed by physician or according to established policies and protocols
- Facilitates patient interaction utilizing therapeutic communication techniques
- Evaluate patient responses to care given
- Monitor, assess, document and report symptoms and changes in patient’s condition
- Operate and monitor medical apparatus or equipment
- Assist in medical and minor surgical procedure
- Provide health teachings to patient and their families on health related issues in collaboration with other health team members
- Ensure adherence to standards of care to promote safety of patients
- Support the integration of research into practice
- Conducts nursing care audits and conferences with student nurses and other clinical educators and hospital staff to improve quality of care through evidence-based practice
- Promote and practice accurate documentation of nursing care rendered and other pertinent information
- Facilitate and ensure implementation of health teachings to client
- Manage patient’s charts, checking accuracy of signed informed consents, doctors orders, medication given and duration of NPO status as applicable, laboratory results for patients who will undergo surgery and mothers ready to deliver their babies
- Ensure that the environment is safe for patients
Staff Nurse/ Clinical Educator
Cebu City Medical Center, Cebu Normal University
Cebu, Philippines
05.2006 - 09.2006
- Particularly Assigned in the following units:
- Orthopedic Unit
- Medical Unit
- Surgical Unit
- Labor and Delivery Unit
- OB/GYNE Unit
- Postpartum/ Mother and Baby Unit
- Duties and Responsibilities:
- Perform nurse’s role apart from guiding, training and supervising student nurses assigned in the care of patients across the lifespan with varied cases to include but not limited to the following duties:
- Conduct thorough health assessment to identify appropriate nursing interventions
- Collaborate with members of the interdisciplinary health team to plan, implement, coordinate and evaluate patient care in consultation with patients and their families
- Implement care plans based on patients felt needs
- Administer medication and treatment as prescribed by physician or according to established policies and protocols
- Facilitates patient interaction utilizing therapeutic communication techniques
- Evaluate patient responses to care given
- Monitor, assess, document and report symptoms and changes in patient’s condition
- Operate and monitor medical apparatus or equipment
- Assist in medical and minor surgical procedure
- Provide health teachings to patient and their families on health related issues in collaboration with other health team members
- Ensure adherence to standards of care to promote safety of patients
- Support the integration of research into practice
- Conducts nursing care audits and conferences with student nurses and other clinical educators and hospital staff to improve quality of care through evidence-based practice
- Promote and practice accurate documentation of nursing care rendered and other pertinent information
- Facilitate and ensure implementation of health teachings to client
- Manage patient’s charts, checking accuracy of signed informed consents, doctors orders, medication given and duration of NPO status as applicable, laboratory results for patients who will undergo surgery and mothers ready to deliver their babies
- Ensure that the environment is safe for patients
Staff Nurse/ Reliever
AMOSUP Seamen’s Hospital
Cebu Mandaue City, Cebu, Philippines
10.2005 - 06.2006
- Obstetric- Gynecologic Unit
- Medical and Surgical Unit
- Duties and Responsibilities:
- Rendering good nursing care to patients according to their individual needs
- Participation in the general activities of the nursing service
- Supervision of the care given by midwives, nursing aides and orderlies in any “team” plan for nursing care
- Assumption for the Head Nurse when so delegated by her
- The Nursing Activities of the Nurse as categorized into five main aspects:
- Those that relate to the personal hygiene and physical care of the patient
- Those that relate to the diagnostic tests, therapeutic and palliative measures in which she assists the physician or which she herself carries out under his direction
- Those that have to do with keeping the patient’s immediate environment in good condition
- Those that have to do with patient’s rehabilitation
- Those that provide for the patient’s mental comfort and peace of mind
Staff Nurse/ Clinical Educator
Dr. Ignacio M. Cortes General Hospital, University of Southern Philippines Foundation
, Philippines
06.2004 - 10.2005
- Medical – Surgical Unit
- Duties and Responsibilities:
- Perform nurse’s role apart from guiding, training and supervising student nurses assigned in the care of patients across the lifespan with varied cases to include but not limited to the following duties:
- Conduct thorough health assessment to identify appropriate nursing interventions
- Collaborate with members of the interdisciplinary health team to plan, implement, coordinate and evaluate patient care in consultation with patients and their families
- Implement care plans based on patients felt needs
- Administer medication and treatment as prescribed by physician or according to established policies and protocols
- Facilitates patient interaction utilizing therapeutic communication techniques
- Evaluate patient responses to care given
- Monitor, assess, document and report symptoms and changes in patient’s condition
- Operate and monitor medical apparatus or equipment
- Assist in medical and minor surgical procedure
- Provide health teachings to patient and their families on health related issues in collaboration with other health team members
- Ensure adherence to standards of care to promote safety of patients
- Support the integration of research into practice
- Conducts nursing care audits and conferences with student nurses and other clinical educators and hospital staff to improve quality of care through evidence-based practice
- Promote and practice accurate documentation of nursing care rendered and other pertinent information
- Facilitate and ensure implementation of health teachings to client
- Manage patient’s charts, checking accuracy of signed informed consents, doctors orders, medication given and duration of NPO status as applicable, laboratory results for patients who will undergo surgery
- Ensure that the environment is safe for patients
Education
Granted Certificate of Proficiency -
03.2010
Nursing Graduated Degree -
Saint Alphonsus Catholic School
03.2004
Bachelors of Science -
03.2000
Masters - Nursing, Medical Surgical Nursing
Cebu Normal University, College of Nursing
03.1996
Skills
- Clear Patient Communication
- Nursing Consultation
- Creative Problem Solving
- Diet and Nutrition
- Care Coordination
- Preventive Healthcare
- Immunizations and Vaccinations
- Compassionate and Caring
- Attention to Detail
- Decision Making
- Patient Condition Monitoring
- Accurate Documentation
- Patient Care Oversight
- Critical Thinking
- Specialized Healthcare Referrals
- Alternative Treatments
- Needs Assessment
- Group and Individual Instruction
- Direct Patient Care
- Community Program Referrals
- Quality Improvement
- Compassion and Empathy
- Basic Life Support
- Geriatric Care
- Clinical judgment
- Cultural competence
- Vaccine administration
- Culturally-sensitive care
- IV management
- Appointment Scheduling
- Discharge coordination
- Case Management
- Documenting vitals
- HIPAA Education
- Gastroenteral nutrition education
- Medication Administration
- Insulin medication assistance
- Tracheostomy Care
- Patient Assessments
- Direct and Indirect Patient Care
Certification
- Basic Life Support
- RN license (multistate)
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Cebuano
Native/ Bilingual
Timeline
RN Charge Nurse
Aultman Woodlawn
12.2022 - Current
Telephonic Nurse Case Manager
Optum, UnitedHealth Group
01.2022 - 12.2022
Call Center RN
United Health Group – OPTUM RX, SYNC NURSES
02.2017 - 01.2022
Staff Nurse/ Registered Nurse
Tallahassee Memorial Healthcare
08.2013 - 10.2016
Quality Auditor (Subject Matter Expert)
Hospira, Inc, Global Pharmaceutical R&D
04.2010 - 07.2013
Staff Nurse/ Clinical Educator
Vicente Sotto Memorial Medical, University of Southern Philippines Foundation
10.2008 - 04.2010
Staff Nurse/ Clinical Educator
Cebu City Medical Center, Cebu Normal University
05.2006 - 09.2006
Staff Nurse/ Reliever
AMOSUP Seamen’s Hospital
10.2005 - 06.2006
Staff Nurse/ Clinical Educator
Dr. Ignacio M. Cortes General Hospital, University of Southern Philippines Foundation
06.2004 - 10.2005
Granted Certificate of Proficiency -
Nursing Graduated Degree -
Saint Alphonsus Catholic School
Bachelors of Science -
Masters - Nursing, Medical Surgical Nursing
Cebu Normal University, College of Nursing
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