Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Opera Paenoa-Matagi

Medford,OR

Summary

Strong professional with extensive experience at United Ground Express, excelling in ground support equipment operation and customer service. Proven ability to enhance client satisfaction through effective communication and relationship building. Skilled in training and mentoring teams, driving continuous improvement initiatives, and ensuring safety compliance in fast-paced environments.

Professional educator with proven track record in nurturing young minds and promoting ethical values. Adept at creating inclusive, interactive, and age-appropriate instructional materials. Focused on team collaboration and adapting to meet evolving needs of classroom environment, while maintaining positive and supportive atmosphere.

Overview

17
17
years of professional experience

Work History

Lead Ramp Agent/Customer Service Representative

United Ground Express
04.2019 - Current
  • Operated ground support equipment to ensure timely aircraft turnaround.
  • Assisted with loading and unloading of luggage and cargo, following safety protocols.
  • Collaborated with team members to maintain efficient ramp operations.
  • Conducted pre-operational checks on equipment to ensure functionality.
  • Monitored weather conditions to adapt operations as needed for safety.
  • Led customer service team to enhance client satisfaction and streamline communication processes.
  • Developed training programs to improve staff performance and service delivery standards.
  • Implemented customer feedback systems, driving continuous improvement initiatives across service areas.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained new team members on safety protocols and operational procedures.
  • Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.

Caregiver

All Care Home Health Services
09.2017 - 05.2019
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with personal hygiene, grooming, and mobility support.
  • Monitored clients' health status, reporting changes to healthcare professionals as needed.
  • Developed and maintained positive relationships with clients and their families to enhance well-being.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Medication Aide

Rogue Valley Manor
04.2017 - 12.2018
  • Administered medications accurately according to physician orders and facility protocols.
  • Monitored patient responses to medications, reporting any adverse effects promptly.
  • Educated patients on medication purposes, dosage, and potential side effects effectively.
  • Collaborated with healthcare teams to ensure comprehensive patient care and safety measures.
  • Maintained accurate records of medication administration and patient interactions consistently.
  • Trained new staff on medication administration procedures and best practices efficiently.
  • Implemented improvements in medication storage practices, enhancing safety and organization.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
  • Reported changes in patient status regarding drug therapy.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Overnight Stocker and Receiver

Walmart
07.2016 - 04.2017
  • Organized and stocked merchandise on shelves to ensure optimal product visibility and accessibility.
  • Received and inspected incoming shipments for accuracy, quality, and damage prior to distribution.
  • Operated forklifts and pallet jacks to efficiently transport stock throughout the warehouse.
  • Maintained cleanliness and safety standards in stockroom and sales floor areas to minimize hazards.
  • Monitored inventory levels regularly, identifying discrepancies to support accurate stock management efforts.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
  • Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
  • Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Senior Caregiver

Ticos Adult Foster Home
07.2013 - 09.2015
  • Provided compassionate personal care and emotional support to clients, enhancing their quality of life.
  • Developed customized care plans in collaboration with families and healthcare professionals to meet individual needs.
  • Trained and mentored junior caregivers in best practices for patient care and safety protocols.
  • Monitored client health conditions, promptly reporting changes to medical staff for timely interventions.
  • Implemented daily living activities that fostered independence while ensuring safety and comfort of clients.
  • Coordinated medication management, ensuring adherence to prescribed regimens for optimal health outcomes.
  • Maintained accurate documentation of care provided, ensuring compliance with regulatory standards and policies.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Coordinated transportation arrangements for medical appointments or other necessary errands.

Caregiver

Touch of Grace
09.2012 - 04.2013
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Customer Service Team Lead

Kitano Tusitala Hotel
11.2008 - 04.2010
  • Led customer service team to enhance client satisfaction and resolve complex issues efficiently.
  • Developed training programs for new staff, fostering knowledge retention and operational consistency.
  • Implemented process improvements that streamlined communication between departments and reduced response times.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Facilitated customer check-in and check-out processes, enhancing overall guest experience.
  • Resolved customer inquiries and complaints, promoting positive service interactions.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.

Education

High School Diploma -

Samoa College
Samoa

Skills

  • Aircraft marshalling
  • Ground support equipment operation
  • Airport security regulations
  • Baggage handling
  • Relationship building
  • Lesson planning
  • Collaborative teamwork
  • Supervising student activities
  • Effective communication
  • Adaptability and flexibility
  • Student engagement
  • Student supervision
  • Team building
  • Task prioritization
  • Self motivation
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Student mentoring
  • Time management abilities

Languages

Samoan
Full Professional

Timeline

Lead Ramp Agent/Customer Service Representative

United Ground Express
04.2019 - Current

Caregiver

All Care Home Health Services
09.2017 - 05.2019

Medication Aide

Rogue Valley Manor
04.2017 - 12.2018

Overnight Stocker and Receiver

Walmart
07.2016 - 04.2017

Senior Caregiver

Ticos Adult Foster Home
07.2013 - 09.2015

Caregiver

Touch of Grace
09.2012 - 04.2013

Customer Service Team Lead

Kitano Tusitala Hotel
11.2008 - 04.2010

High School Diploma -

Samoa College

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Opera Paenoa-Matagi