Opeyemi Abodunrin

• Reconciled daily over 20+ general ledger transactions across Visa, Verve, Prepaid, Visa, AFRIGO and MasterCard related transactions.
• Maintaining a 98% transaction accuracy rate of all assigned General Ledger and ensuring audit compliance.
• Operated and monitored the automation of manual reconciliation of 15 General Ledgers.
• Reduced manual processing time of assigned General Ledger by 60% and accelerating exception handling to within 24 hours on average.
• Improved overall turnaround time thus reducing customer complaints by 50%.
• Escalated unresolved discrepancies arising from unsettled and duplicated transactions arising from processor's issue.
• Ensured full alignment with regulatory guidelines and internal audit benchmarks.
• Worked closely with the automation team to build a comprehensive Reconciliation Dashboard for transparency of aged transactions.

• Prompt reconciliation of all assigned accounts, identifying and resolving exceptions by doing rigorous follow up with processors and settlement bank achieving same-day resolution.
• Ensured 100% daily compliance on account reconciliation, escalating 150+ exceptions weekly to ensure prompt resolution to prevent backlog buildup.
• Validated system postings and commercial rates with partners, recovering over USD 8000 in excess charges within a 12-month period and reducing posting errors by 60%.
• Investigated unsettled settlements and transactions, AIR refunds, and chargeback disputes exceeding USD 5000 quarterly.
• Prepared and submitted weekly exception reports and reconciliation summaries, enhancing transparency and boosting audit readiness by 50%.

• Reconciled and monitored 30+ operational accounts daily. maintaining a 95%+ accuracy rate and significantly minimizing financial discrepancies.

• Ensuring data integrity and contributing to zero audit flags during internal reviews.

• Identified and escalated 15-20 reconciliation exceptions monthly.

• Achieved a 90% monthly resolution rate on outstanding unprocessed and uncleared items.

• Processed settlement transactions valued at 1Bilion+ monthly.

Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.

• Investigate, and decide on disputes and consumer complaints.
• Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
• Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
• Investigate, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
• Educate clients on the dispute process promptly and accurately.
• Reduced instances of fraudulent transactions with thorough investigation and analysis of chargebacks.
• Facilitated strong working relationships with external partners such as banks, credit card companies, and payment processors to expedite resolutions when possible.
• Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
• Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.
• Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.
• Supported continuous improvement initiatives by identifying areas for enhancement within the current chargeback management process.

• Processed over 50 daily dividend transactions (deposits and withdrawals)

Achieved 99% posting accuracy and enabling same-day updates for 1000+ client's account.

• Posted 100+ journal vouchers monthly into general ledgers.
• Ensured 100% compliance with internal financial controls and supporting accurate month-end closures.
• Conducted monthly ledger and voucher reviews.
• Reduced item misclassification by 30%.