Opeyemi Akinremi

Motivated Information Technology student with an emphasis on IT support and troubleshooting, currently enrolled in an Associate degree program. Actively pursuing CompTIA Network+ and Security+ certifications to strengthen knowledge base. Known for problem-solving skills and a customer-centric approach. Seeking an entry-level IT Help Desk or IT Support role to acquire hands-on experience in technology.

• CompTIA Network+ (In Progress)
• CompTIA Security+ (In Progress)

My academic coursework and hands-on lab experience have equipped me with a robust foundation in IT help desk support, troubleshooting, and customer service. I delved into coursework that honed my proficiency in the Microsoft Office Suite, particularly Microsoft Excel and PowerPoint. These tools became my go-to for data analysis, creating charts, and delivering professional presentations.

In live lab environments, I gained practical experience in setting up and configuring computer networks. I mastered software installations, system updates, and Windows operating system configurations. My expertise extended to Active Directory on Windows Server, where I launched and configured Active Directory services, managed user accounts, reset passwords, and assigned permissions within a domain environment.

Beyond technical training, I've honed my customer service skills by attending to inquiries and providing technical support over the phone and via laptops. I've adeptly diagnosed and resolved network connectivity issues, hardware malfunctions, and software performance problems, including system lag and application errors. My communication skills are top-notch, enabling me to clearly explain technical solutions to users with varying levels of technical knowledge.

Furthermore, I've developed a strong cybersecurity awareness. I'm adept at threat identification and prevention, recognizing and responding to phishing emails, online scams, and suspicious activities. I've educated users on safe computing practices, password security, and basic cyber hygiene, empowering them to reduce security risks and protect organizational data.