Opeyemi Akinremi
Garden City,MI
Summary
Entry-level IT professional with practical experience gained through IT support roles and virtual lab projects. Skilled in workstation setup, software installation, and troubleshooting hardware, software, and connectivity issues in diverse environments, including repair shops and care homes. Committed to continuous learning about emerging technologies to enhance skills and knowledge, driven by a strong motivation for professional growth. CompTIA A+ certification demonstrates a solid foundation in IT support best practices, ensuring reliable and efficient service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Assistant
Luke Micheal Care Home
Taylor, MI
03.2024 - 09.2025
- Responded to approximately 10–15 daily technical support requests, delivering on-site support to ensure uninterrupted clinical and administrative operations.
- Set up, configured, and maintained desktop workstations, peripherals, and user accounts for care workers and administrative staff.
- Installed and supported enterprise software applications used for reporting, documentation, and internal workflows.
- Troubleshot and resolved timekeeping system issues (clock-in/clock-out), reducing payroll discrepancies and downtime.
- Monitored printer service records and performed hardware and connectivity troubleshooting to maintain availability.
- Maintained facility-wide Wi-Fi connectivity, resolving network access issues impacting staff and client rooms.
- Supported phone and fax systems, ensuring reliable communication across offices and care areas.
Technical Support Assistant (In-Shop)
Rosebud System Technology
Ile-Ife,Nigeria
02.2018 - 12.2023
- Assisted an average of 15–20 customers per day, providing in-person technical support in a computer repair shop environment.
- Diagnosed and troubleshot computer hardware and software issues, identifying root causes and implementing effective solutions.
- Installed, configured, tested, and updated operating systems and software applications on desktops and laptops.
- Performed basic hardware repairs and maintenance, including desktops, laptops, and peripheral devices.
- Conducted virus removal, malware cleanup, and system performance optimization to restore system reliability.
- Configured and tested new hardware and software, ensuring compatibility and proper functionality.
- Researched technical issues and applied best-practice solutions to resolve customer problems efficiently.
- Maintained accurate customer service records and explained technical issues in a clear, user-friendly manner.
Education
Associate of Science - Computer And Information Systems
Wayne County Community College
Detroit, MI07-2026
Bachelor of Science - Biochemistry
Ekiti State University
Ado-Ekiti,Nigeria12-2023
Skills
- System configuration
- Mobile device management
- Virtualization technologies
- Software installation
- Remote support
- Hardware maintenance
- Helpdesk support
- Incident response management
- DHCP/DNS ethernet and firewall proficient
- Ticket support system management
- Network infrastructure management
- Microsoft Office proficiency
- Technical issue analysis
- Technical hardware diagnostics
- Incident documentation
- Ticket resolution management
Certification
Comptia A+
Timeline
IT Support Assistant
Luke Micheal Care Home
03.2024 - 09.2025
Technical Support Assistant (In-Shop)
Rosebud System Technology
02.2018 - 12.2023
Associate of Science - Computer And Information Systems
Wayne County Community College
Bachelor of Science - Biochemistry
Ekiti State University