Ophelia Duke
Crossett,AR
Summary
- Dynamic professional with experience at KFC, excelling in inventory management and customer service. Proven ability to build relationships and enhance team collaboration. Skilled in machine operation and problem-solving, consistently achieving operational goals while maintaining attention to detail. Recognized for fostering positive customer experiences and driving repeat business.
- Experienced and professional production worker with strong focus on precision and efficiency. Skilled in material handling, equipment operation, and maintaining safety standards. Known for strong teamwork, adaptability, and consistent delivery of quality results. Reliable and resourceful, able to adjust to changing demands and work collaboratively to achieve goals.
Overview
14
14
years of professional experience
Work History
Spreader/Box Machine
Foster Farms Poultry
Farmerville, LA
11.2023 - Current
- Spread down the line into the freezer
- Operated box machine to make boxes
Assistant Manager
KFC
Crossett, AR
05.2018 - 11.2023
- Cashier- took orders of customers if needed
- Cook- cook if needed
- Inventory- counted everything in store every Monday
- Made deposits and took to bank
- Ran food cost
Cashier / Stocker
Dollar Tree Distribution Center
Crossett, AR
05.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier/Stocker/Cook
McDonald’s
Crossett, AR
03.2011 - 05.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
None - Coding
University Of Monticello
Monticello, ARSkills
- Production reports
- Advanced communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Machine operation
- Equipment safety
- Decision-making
- Relationship building
- Team building
- Self motivation
- Goal setting
Timeline
Spreader/Box Machine
Foster Farms Poultry
11.2023 - Current
Assistant Manager
KFC
05.2018 - 11.2023
Cashier / Stocker
Dollar Tree Distribution Center
05.2018 - 10.2018
Cashier/Stocker/Cook
McDonald’s
03.2011 - 05.2018
None - Coding
University Of Monticello