Ophelia Evans
Houston,MS
Summary
Detail-oriented Quality Control Manager skilled in statistical analysis, process improvement, and regulatory compliance. Enhance productivity and efficiency in quality assurance processes while leading teams and solving complex problems. Drive project completion and maintain high standards across operations.
Overview
11
11
years of professional experience
Work History
Quality Control Manager
DSI
Starkville, Mississippi
09.2025 - Current
- Conducted regular inspections of products to ensure quality standards met.
- Coordinated with production teams to resolve quality issues and prevent recurrence.
- Analyzed customer complaints and implemented corrective actions to enhance product quality.
- Reviewed and updated quality control procedures for efficiency.
- Compiled comprehensive reports on quality performance metrics to inform management decisions.
- Maintained accurate records of inspections and quality findings.
- Provided guidance on regulatory requirements related to Quality Control activities.
- Stayed abreast of local, state, and federal regulations impacting corporate compliance.
Assistant Store Manager
Dollar General Market
Okolona, Mississippi
09.2022 - 06.2026
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations and maintained high customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and mentored new staff on sales techniques and store procedures.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Managed inventory levels and organized product displays for optimal sales.
- Implemented store promotions and merchandising strategies to enhance customer engagement.
- Collaborated with management to analyze sales trends and improve stock availability.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Customer Service Representative
Continuum
Texhoma, Oklahoma
05.2021 - 09.2022
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed escalated complaints with professionalism and empathy.
- Utilized CRM software to track interactions and follow-ups efficiently.
- Maintained knowledge of company products to support customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided product information and recommended solutions effectively.
Hair Salon Owner
Mu’Jeannie’s Hair salon
Houston, Mississippi
06.2015 - 03.2021
- Managed daily operations of a busy hair salon environment.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Oversaw staff scheduling to ensure optimal service levels.
- Trained new stylists on customer service and salon procedures.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Provided customer service and addressed customer complaints in a timely manner.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
Education
Houston High School
Houston, MississippiSkills
- Conflict resolution
- Regulatory compliance
- Compliance
- Process improvement
- Inspection techniques
- Data analysis
- Performance assessment
- Product evaluation
- Documentation control
- Inventory management
- Sales forecasting
- Customer engagement
- Team leadership
- Team oversight
- Staff training
- Detail orientation
- Time management
- Problem solving
- Conflict resolution
- Clear communication
- Customer satisfaction
- Documentation control
Timeline
Quality Control Manager
DSI
09.2025 - Current
Assistant Store Manager
Dollar General Market
09.2022 - 06.2026
Customer Service Representative
Continuum
05.2021 - 09.2022
Hair Salon Owner
Mu’Jeannie’s Hair salon
06.2015 - 03.2021
Houston High School