Summary
Overview
Work History
Education
Skills
Timeline
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Ophelia Foluke

Raleigh,NC

Summary

Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.

Overview

16
16
years of professional experience

Work History

Manager on Duty

Amazon
01.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Established team priorities, maintained schedules and monitored performance.

Sushi Chef

Benihana Japanese Steakhouse
01.2022 - 01.2023
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
  • Maintained well-organized mise en place to keep work consistent.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Participated in staff meetings proactively contributing ideas for continuous improvement of both service quality and overall atmosphere.
  • Coordinated with team members to prepare orders on time.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Streamlined kitchen operations through the implementation of effective time management and organizational strategies.
  • Maintained high standards of food safety and hygiene, leading to consistently high health inspection scores.

Adminitrative Assistant Manager

Family Dollar
01.2021 - 01.2022
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
  • Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Provided exceptional support to senior management, handling sensitive information with discretion while maintaining confidentiality at all times.
  • Boosted overall customer satisfaction with prompt resolution of inquiries and concerns, reflecting positively on the company''s reputation.
  • Served as a reliable point of contact for employees, addressing questions or concerns related to benefits, payroll, or company policies promptly.
  • Facilitated smooth daily operations by coordinating schedules, appointments, and travel arrangements for executive staff members.
  • Updated reports, managed accounts, and generated reports for company database.

Department Manager

Walmart
01.2012 - 01.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Augusta State University

Sodexo Food Service
01.2010 - 01.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Graduate Certificate - Culinary

Helms College
06-2018

Bachelor of Science - Political Science

Augusta State University
06-2014

High School Diploma -

Newton High School
06-2009

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Customer service
  • Employee engagement
  • Policy enforcement
  • Industry awareness
  • Operations management
  • Verbal and written communication
  • Relationship building
  • Team building
  • Safety protocols

Timeline

Manager on Duty

Amazon
01.2023 - Current

Sushi Chef

Benihana Japanese Steakhouse
01.2022 - 01.2023

Adminitrative Assistant Manager

Family Dollar
01.2021 - 01.2022

Department Manager

Walmart
01.2012 - 01.2022

Augusta State University

Sodexo Food Service
01.2010 - 01.2012

Graduate Certificate - Culinary

Helms College

Bachelor of Science - Political Science

Augusta State University

High School Diploma -

Newton High School

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Ophelia Foluke