Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ophelia McGrath

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

8
8
years of professional experience

Work History

Lead Cashier/Supervisor

Plum Market
08.2023 - 11.2023
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store closing, and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

Torrid
05.2021 - 07.2023
  • Performed onsite, in-store retail sales
  • Stocked shelves
  • Provided exceptional customer service
  • Provided returns or exchanges
  • Maintain store (cleaning, organizing, folding, and returning clothes and items to their proper spots)
  • Successfully ring up and check out a customer's order
  • Provide assistance to customers throughout the day
  • Assist in regular floor sets
  • Participate in yearly inventory
  • Successfully fulfill both 'buy online, pick up in store' and ship from store orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Five Below
10.2020 - 12.2022
  • Performed onsite, in-store retail sales
  • Stocked shelves
  • Provided exceptional customer service
  • Provided returns or exchanges
  • Maintain store (cleaning, organizing, folding, and returning clothes and items to their proper spots)
  • Successfully ring up and check out a customer's order
  • Provide assistance to customers throughout the day.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Delivery Driver

Shipt Inc
01.2020 - Current
  • Set own schedule
  • Accept and deliver orders on time
  • Communicate with stores or customers when needed.

Personal Shopper

Shipt Inc
10.2019 - Current
  • Set own schedule
  • Problem-Solving
  • Communicate with customers regularly
  • Shop orders
  • Properly substitute items
  • Flexibility
  • Check out in a timely manner
  • Deliver the order to the customer's house, often helping bring the orders inside.

Crew Member

AMC Theaters
11.2016 - 10.2019
  • Stock shelves with products
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Measure ingredients required for specific food items being prepared
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Wash dishes and clean kitchens, cooking utensils, and silverware
  • Janitorial work
  • Escort customers to theaters.

Crew Member

KFC
08.2015 - 11.2016
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
  • Measure ingredients required for specific food items being prepared
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Serve orders to customers at windows, counters, or tables
  • Prepare and serve beverages such as coffee and fountain drinks
  • Pre-cook items such as bacon, to prepare them for later use.

Education

Associate of Arts -

Northwestern Michigan College
Traverse City, MI

Skills

  • Equipment Operation
  • Quality Assurance
  • Load Balancing
  • GPS Navigation
  • Order Verification
  • Payment Collection
  • Positive Attitude
  • Shopping Orders
  • Dependable and Reliable
  • Customer Service
  • Order Picking and Processing
  • Problem-Solving
  • Stocking and Inventory

Timeline

Lead Cashier/Supervisor

Plum Market
08.2023 - 11.2023

Sales Associate

Torrid
05.2021 - 07.2023

Sales Associate

Five Below
10.2020 - 12.2022

Delivery Driver

Shipt Inc
01.2020 - Current

Personal Shopper

Shipt Inc
10.2019 - Current

Crew Member

AMC Theaters
11.2016 - 10.2019

Crew Member

KFC
08.2015 - 11.2016

Associate of Arts -

Northwestern Michigan College

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Ophelia McGrath