High School Diploma -
Nottingham High School
Hamilton, NJ06-2013
Ophelia Mulbah
Yeadon,USA
Education
No Degree - Business Administration
Pennsylvania Institute of Technology
Media, PA 10.2024 - Current
Timeline
No Degree - Business Administration
Pennsylvania Institute of Technology
10.2024 - Current
Administrator
Word of Life International Inc.
02.2023 - Current
Adult Care Provider
Devereux Advanced Behavioral Health
01.2022 - 01.2023
Quality Control Inspector
International Vitamin Corporation
06.2020 - 12.2021
Direct Support Professional (DSP)
Community Options, Inc.
12.2019 - 04.2020
Private Caregiver
Private Home & Personal Care
02.2018 - 12.2019
Quality Assurance Technician
CCL Label
06.2016 - 07.2020
Warehouse
ICQA
01.2015 - 05.2016
Lab Aid
Huntingdon Life Sciences
06.2014 - 09.2014
Cashier Associate/Customer Service
Walmart
03.2013 - 07.2014
Cashier Associate/Customer Service/Food Prep
McDonald
06.2012 - 03.2013
High School Diploma -
Nottingham High School
Summary
Dependable Payroll Specialist with a strong track record of enhancing processes and workflows to benefit team efficiency. Recognized for attention to detail and proactive problem-solving abilities in fast-paced environments. Expertise in customer service, multitasking, and time management ensures a positive experience for every client. Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with a strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn, and adaptability to changing circumstances. Seeking a role that values dedication and precision while fostering collaboration across diverse personalities.
Skills
- Quality Control
- Inventory Tracking
- Excel Proficiency
- Manufacturing
- Quick Learner
- Production Equipment Operator
- Trained in Safe Lifting Techniques
- Packaging
- Quality Inspection
- Background in Supporting Individuals with Developmental Disabilities
- Certified in Medication Administration
- Individual Support Specialist
- Dietary department experience
- CPR and First Aid Certified
- OSHA Compliance Knowledge
- Data entry
- Employee supervision
- Calendar management
- Risk management
- Program oversight
- User access control
- Office administration
- Honest and ethical
- Documentation and reporting
- Presentation creation
- Data confidentiality
- Client communication
- Email management
- Team building and leadership
- Document control
- Orientation and training
- Leadership
- Scheduling
- Inventory control
- Project management
- Strategic planning
- Reporting and documentation
- Travel arrangements
- New hire onboarding
- MS office
- Office management
- Attention to detail
- Supplies ordering
- Personable and approachable
- Information management
- Project coordination
- Staff management
- Timesheet processing
- Conflict resolution
- Policy implementation
- Decision-making
- Flexible schedule
- Customer service
- Team collaboration
- Time management
- Problem-solving
- Work Planning and Prioritization
- Recordkeeping and file management
- Time sheet review
- Payroll policies and procedures
- Processing garnishments
- New hire processing
- Processing wage withholding orders
- I-9 documentation
- Garnishment processing
- Wage garnishments
- New employee processing
- Spreadsheet creation
- Employee relations
- Payroll processing
- Payroll documentation
- ADP
- Telephone and email etiquette
- Employee file maintenance
- Tax compliance
- Payroll reviews
- Communication
- Basic math
- Recordkeeping
- Customer relations
- Human resources
- Scheduling proficiency
- Staff coordination
Work History
Administrator
Word of Life International Inc.
Philadelphia, PA
02.2023 - Current
- Managed office supplies inventory and placed orders when necessary.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
- Assisted in the development of new administrative systems, procedures and policies.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Assisted with budget preparation and tracking of expenses.
- Provided general administrative support to staff members.
- Created presentations with Microsoft PowerPoint for management team members.
- Answered incoming calls and responded to customer inquiries.
- Designed forms and templates to streamline workflow processes within organization.
- Developed spreadsheets to track project progress, budgets and other related data.
- Coordinated meetings, conferences, travel arrangements.
- Prepared presentations using Microsoft Office Suite applications.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Checked office stock to determine supply levels and maintain inventory.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Facilitated communication between departments to support project completion and goal achievement.
- Administered benefits programs, including health insurance and retirement plans.
- Ensured compliance with health and safety regulations within the office environment.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Solved complex problems related to payroll processing quickly and efficiently.
- Responded promptly to requests from external auditors during audits.
- Onboarded new employees in time reporting and payroll systems.
- Coordinated the distribution of annual W-2 forms to employees.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Developed and maintained detailed payroll documentation and procedures guides.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
- Prepared and submitted payroll reports for review by senior management.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Processed employee rehires, transfers, terminations and withholdings.
- Handled the setup and validation of direct deposit instructions for employees.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Managed timekeeping system and resolved any timecard discrepancies.
- Responded to employee inquiries regarding payroll and timekeeping.
- Managed payroll and time and attendance systems.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Processed new employee paperwork and entered information into payroll system.
- Tracked employee vacation, personal and sick leave earnings and use.
- Processed and issued paychecks and earnings statements.
- Recorded adjustments to previous pay-related errors.
- Verified past employment of candidate hires.
- Participated in staff meetings to discuss new developments in the field of disability services.
- Educated families about available resources within the community.
- Monitored client behaviors, documented progress and reported any changes to the supervisor.
- Encouraged independence among clients while assisting them in making informed decisions about their lives.
- Collaborated with multi-disciplinary teams to ensure quality care was delivered to clients.
- Assisted clients with daily living skills such as personal hygiene, meal preparation, laundry.
- Facilitated recreation activities for clients and ensured safety protocols were followed.
- Attended trainings related to disability services in order to stay current with best practices.
- Provided support to individuals with developmental disabilities in a residential setting.
- Organized outings for clients in order to promote socialization skills development.
- Developed positive relationships with clients by providing emotional support and encouragement.
- Maintained accurate records of client services provided, medications administered and other pertinent information.
- Educated family members on appropriate ways to interact with their loved ones who have special needs.
- Ensured that client rights were respected at all times while maintaining confidentiality.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Monitored client progress and updated case files accordingly.
- Collaborated with social workers to support patients.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained accurate records and documented client data in company databases.
Adult Care Provider
Devereux Advanced Behavioral Health
Berwyn, PA
01.2022 - 01.2023
- Assisted individuals with disabilities with daily living and independence skills
- Provide individuals with transportation(in county vehicle) for medical appointments and/or shopping for individuals needing assistance
- Physically and verbally interact with clients throughout the day
- Monitor individuals activities to verify safety and wellness
- Plan activities and trips to various local locations
- Complete minor housekeeping duties, including dusting, vacuuming, mopping, shopping for household items, and cooking
- Provide basic first aid to clients in an event of an accident
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided guidance and support to ensure safety of individuals served.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Monitored client's well-being, safety, and comfort under physician direction.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Transported clients to doctor's appointments and errands.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Tracked and reported clients' progress based on observations and conversations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Quality Control Inspector
International Vitamin Corporation
Philadelphia, PA
06.2020 - 12.2021
- As a QA in-process inspector, I'm responsible processing rooms for 'Good Manufacturing Practices and Cleanliness'
- During equipment start-up of a batch and throughout compression run, as the QA inspector, I'm responsible for collecting samples and performing testings based on Customer's request
- Testing include the inspection of tablets and capsules for weight variation, hardness, thickness, friability, disintegration, and visual defects
- Responsibility include submitting composite samples and micro to the Quality Control laboratory for analytical testing
- International Vitamins Corporation compressed tablets required coating, as QA inspector, I'm responsible for performing AQL(Acceptance Quality Assurance Limit) on the coated tablets to ensure the product meets specification for various parameters, including cosmetic defects such as color change, broken tablets, peeling, and etc
Quality Assurance Technician
CCL Label
Hightstown, NJ
06.2016 - 07.2020
- Ability to detect all discrepancies in the process
- Amazing skills to multitask and prioritize the work
- Perform material and product tests using quality lab tests equipment and formal testing methods
- Maintain quality retain records and samples
- Check shipments for a wide variety of factors and ensure compliance
- Analyzes and resolves work problems
- Work with measurements and other specific testing to ensure quality
- Assist the QA manager with the development of departmental goals and objectives
- Evaluate colors for matching customer color standards
- Prepare customer's certificate of compliance or certificate of analyses' for individual customer shipments
- Work with production supervisors in meeting customer quality requirements and solve quality issues
- Assist in examining shipments for quality control purposes
- Implemented best practices for ensuring high levels of product quality.
- Recommended changes in procedures or specifications when necessary.
- Assisted in the implementation of a continuous improvement process throughout the organization.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Provided training on proper inspection techniques to other members of the team.
- Created reports summarizing quality assurance activities for upper management review.
- Performed regular maintenance checks on laboratory equipment used for testing purposes.
- Investigated customer complaints related to product quality and reported findings to management.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
- Assisted with correcting systemic problems in order to eliminate errors.
- Produced thorough reports detailing findings and proposed recommendations.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Monitored production processes to identify any potential quality issues.
- Conducted root cause analysis on defective parts and provided corrective action recommendations to management.
- Validated quality performance by establishing product specifications.
- Consulted with management and personnel to educate on QA standards.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Assisted in the development and validation of testing methods for quality control purposes.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Monitored and evaluated supplier performance to ensure compliance with quality requirements.
Direct Support Professional (DSP)
Community Options, Inc.
Feasterville-Trevose, PA
12.2019 - 04.2020
- Assisted individuals with disabilities with daily living and independence skills
- Administer medications in accordance with doctor's order and complete appropriate documentations to record medications provided
- Accompany individuals to and from activities and appointments
- Willing to run errands and transport clients
- Work with individuals in choosing healthy meals and snacks that conform to dietary guidelines and restrictions
- Complete minor housekeeping duties, including dusting, vacuuming, mopping, shopping for household items, and cooking
- Trained in First Aid and CPR
Private Caregiver
Private Home & Personal Care
Township of Hamilton, NJ
02.2018 - 12.2019
- Complete minor housekeeping duties, including mopping, dusting, vacuuming, cooking and shopping for household items
- Accompany individual to and from activities and appointments
- Assisted individual with daily living and independence skills
- Run individual errands
- Supervised client activities and health and provided assistance
- Assisted clients to take appropriate medication as directed by family member
Warehouse
ICQA
Robinson, NJ
01.2015 - 05.2016
- Skilled in handling counting items at a fast pace
- Maintained a clean work environment, and kept tools and equipment used for unloading and loading goods in their assigned places
- Held responsibility for quality control of products and goods stored in the warehouse and made sure that they were not damaged
- Documented and managed the inventory control system in the computer placed in the warehouse using scanners and bar code readers
- Receive incoming shipments and assist in unloading procedures
- Assist in examining shipments for quality control purposes
- Moved incoming shipments to destinated area to be stow upstairs by the stower's
- Operate pallet jack to bring in work and to stock empty totes to be transfer to other warehouse's
- Ability to lift 50lbs
- Responsible for making sure that products were properly stow into the bins to make the picker's job easier
- Highly skilled in physically picking to fill service orders
- Able to read order on the screen to determine catalog numbers, size, color, and amount of goods
- Proven record of following company's policies and procedures for safety and quality
- Able to follow detailed packing instructions from packing manual to complete functional tests and packing operations
- Ability to read the computer screen to know the box needed to pack customer's order properly
Lab Aid
Huntingdon Life Sciences
Somerset, NJ
06.2014 - 09.2014
- Skilled in handling specimens and working according to set protocols
- Arrange lab and cleaned animals room before experiment
- Maintain log books and other relevant documentation
- Prepare cages for animal rooms
- Observe animals and examine their feces for irregularity in texture
- Advise the university community regarding safety protocols and procedures to ensure regulatory compliance as mandated by local, state, and federal agencies, including the Occupational Safety and Health Administration (OSHA)
Cashier Associate/Customer Service
Walmart
Hamilton Square, NJ
03.2013 - 07.2014
- Processed payments by totaling purchases; processing checks, cash, and store or other credit cards
- Restocked inventory and other products on shelves
- Communicated with customers for suggestions and complaints to resolve professionally
- Built loyal clientele through friendly interactions and consistent appreciation
- Performed in pricing changes and mark-downs
Cashier Associate/Customer Service/Food Prep
McDonald
Hamilton, NJ
06.2012 - 03.2013
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Clean and organize both work place and eating areas
- Took initiative to find extra tasks when scheduled duties were completed
- Processed payments by totaling purchases; processing cash, and store or other credit cards
Certification
- CPR Certification
- First Aid Certification
- Certified Investigator
- Quality Management Certification
- Certified Medication Administrator
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Overview
13
13
years of professional experience
5
5
Certificate
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