Ophelia Partee
Prince Frederick,MD
Summary
Experienced with handling customer inquiries and resolving issues in timely manner. Utilizes problem-solving techniques and clear communication to ensure customer satisfaction. Track record of maintaining positive interactions and adapting to various customer needs.
Overview
10
10
years of professional experience
Work History
Customer Service Call Center Agent (Remote)
Shyftoff
03.2023 - Current
- Answered customer inquiries via telephone and email in a timely manner
- Provided accurate information regarding products and services to customers.
- Resolved customer complaints and ensured customer satisfaction.
- Assisted customers with account setup, billing, payment processing, and password resets.
- Utilized problem solving techniques to identify root cause of customer issues quickly and accurately.
- Adhered to all company policies related to call center operations including attendance guidelines.
- Reviewed customer feedback surveys for areas of improvement within the department
- Managed high-volume calls, effectively prioritizing tasks and maintaining service quality.
- Resolved customer inquiries, ensuring high satisfaction and prompt issue resolution.
- Documented customer interactions in CRM system, enhancing data accuracy for future reference.
Student Assistant - IT
Tuskegee University Computer Science Department
06.2021 - 08.2021
- Examine hardware and software, and help update and upgrade them as required
- Evaluate hardware and software requirements for using MIT App Inventor, a cloud-based application development platform for Android apps
- Learn to use and work with MIT App Inventor to make sure it runs smoothly on the lab computers
- Evaluate and recommend hardware and software configuration of laptops that will need to be purchased for the Project
- Evaluate and recommend Android-based smartphones that will be used in the Project.
Event Staff
Stadium People
01.2019 - 05.2021
- Preparing venues and setting up chairs and stages for events, working as ushers, assuming the role of ticket taker and welcoming guests
- Managed event setup and breakdown, ensuring timely execution of all logistical aspects.
- Coordinated with team members to maintain cleanliness and organization throughout events.
- Assisted in crowd management, enhancing guest experience and safety during events.
Project Manager - Work Study
Tuskegee University
09.2018 - 03.2020
- Planning, organizing, and directing the completion of a specific project for the Tuskegee Community while making sure the project stays on time, on budget, and within scope.
- Led cross-functional teams to successfully execute complex projects within defined timelines.
- Developed and implemented project plans, ensuring alignment with university strategic goals.
Lab Research Office Assistant - Work Study
Tuskegee University
09.2017 - 01.2018
- Help conduct certain experiments, deliver messages while also using basic office equipment
- Help maintain files to keep track of important documents, organize travel arrangements for the scientist, manage supply inventory and perform data entry as required
- Make sure all the scientists are prepared for conferences.
- Managed office communications, ensuring timely responses to inquiries and requests.
- Coordinated departmental meetings, preparing agendas and distributing materials for effective collaboration.
Style Advisor
Justice
09.2015 - 01.2018
- Showcased store merchandise and helped keep store running seamlessly by enthusiastically presenting and selling products and by communicating feedback and ideas for improvement
- Managed the entire shopping experience for clients, putting together outfits and providing personalized style tips.
- Advised customers on current trends, ensuring a personalized shopping experience.
Education
Bachelor of Science - Information Technology
Tuskegee University
Tuskegee, AL05.2022
Skills
- Microsoft Office Suite: Proficient in Word, PowerPoint, and Outlook
- Data Analysis: Basic data analysis knowledge using tools like Excel or Google Sheets
- Customer Relationship Management (CRM) Systems: Familiar with CRM software Salesforce
- Basic Coding: Knowledge of HTML, CSS, C, Wordpress
- Complaint resolution
- Empathy display
- Software navigation
- Service sales
- Customer service
- Website migration
- Domain management
- Web hosting management
Timeline
Customer Service Call Center Agent (Remote)
Shyftoff
03.2023 - Current
Student Assistant - IT
Tuskegee University Computer Science Department
06.2021 - 08.2021
Event Staff
Stadium People
01.2019 - 05.2021
Project Manager - Work Study
Tuskegee University
09.2018 - 03.2020
Lab Research Office Assistant - Work Study
Tuskegee University
09.2017 - 01.2018
Style Advisor
Justice
09.2015 - 01.2018
Bachelor of Science - Information Technology
Tuskegee University