Ophelia Perez
Grand Prairie,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
32
32
years of professional experience
Work History
Housekeeper
American Airlines Member Service
01.2017 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuuming floors and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Receptionist
Dr. Navin T. Parekh
11.2003 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Unit Secretary
Medical City Of Arlington
01.1999 - 10.2003
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
Telecommunications Service Technician
Edward Blank And Associates
02.1992 - 01.1995
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Accepted payments and updated accounts with latest information.
- Maintained and managed customer files and databases.
- Provided information about company products and services, and capitalized on upsell opportunities.
Education
High School Diploma -
Oden High School
Corpus Christi, TX06.1990
Skills
- Polishing Surfaces
- Bloodborne Pathogens
- Natural Cleaning Products
- Stocking Bathrooms
Timeline
Housekeeper
American Airlines Member Service
01.2017 - Current
Receptionist
Dr. Navin T. Parekh
11.2003 - 08.2013
Unit Secretary
Medical City Of Arlington
01.1999 - 10.2003
Telecommunications Service Technician
Edward Blank And Associates
02.1992 - 01.1995
High School Diploma -
Oden High School
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