Ophelia Rivera

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
Assistedsted providers and customers with information regarding claims and benefit info.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Provided primary customer support to internal and external customers.

Since mother passed away i needed the break after taking care of her for 8 years day and night even being in the hospital with her i needed time for myself

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted patients with self-administered medications.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.